SOLUTIONS OVERVIEW
Get secure, compliant, and mission-ready.
Expand your digital service capabilities with a cloud platform that can flex and scale to engage employees and boost efficiency. Automate workflows to deliver fast time to value today — while planning for tomorrow.
Customer Experience
Get a comprehensive view of each customer interaction that enables agents to act fast when problems arise. Digitise records and key information from multiple systems to create a single source of truth for faster service response. Improve or add capabilities like case management, contact centres, self-service, and more.
Employee Engagement
Transform the employee experience with modern tools that connect people to information through a self-service help desk. Boost productivity with apps anyone can build using clicks, not code. Give HR leaders the visibility they need to streamline talent management.
IT Innovation
Build, integrate, and deploy government apps that can deliver on mission objectives. Connect legacy systems on a secure cloud platform and empower IT teams, system integrators, partners, and program leads to turn “technical debt” into opportunities to innovate.
Vaccine Management
Vaccine Management on the Salesforce Platform provides a rapid and flexible approach to managing, delivering, and administering vaccine services.
Accelerate readiness and time to value with public sector solutions.
Get the best of our commercial CRM capabilities while meeting compliance standards like FedRAMP, DoD IL2/4, SOC, and more. Stakeholders get secure access to critical information on any device. IT can transform legacy systems to focus on innovation. Employees can engage with tools that foster a collaborative environment and better customer experiences.
Case Management and Contact Centre
Empower public sector employees and agents to solve inquiries and provide better service for all. With a comprehensive view of the customer, employees can provide more impactful and more immediate services.
Application Development Platform
Build applications fast for desktop and mobile using innovative solutions ready to run right out of the box. Empower IT teams, SI partners, and business leaders to quickly create and share custom apps to manage a crisis through collaboration.
Relationship Management
Discover, track, and nurture relationships for mission critical activities with employees, customers, and partners. Create a 360-degree view of constituent interactions to deliver relevant communications and exceptional service.
Self-Service Portals and Communities
Constituents increasingly expect an easy-to-use, self-service experience. Salesforce community portals allow customers to request service, track status, and collaborate with service providers on the channel they prefer.
Emergency Response Management
Prepare for the future with tools to help report, track, and coordinate emergency communications. Reimagine emergency response with an agile platform that enables better response and recovery.
License, Permit, and Inspection Management
Accelerate every step in the license and permit approval lifecycle by taking a digital approach. Give constituents and employees the tools to collaborate more effectively and remove application approval bottlenecks.
Employee Productivity and Collaboration
Focus on creative problem-solving and improving processes that are core to your mission. Automate clerical tasks to help departments and agencies reduce paperwork and maximise collaborative capabilities.
Outreach and Engagement
Reinforce your mission through the kind of timely and personalised messages that customers have come to expect. Use a multichannel marketing platform to engage with constituents and customise their experience.
Digital Commerce
Capture additional revenue with retail and sales operations. Unify digital commerce channels, and create a consistent ecommerce experience for your government organisation across web, store, mobile, and social transactions.
Advanced Analytics
Make every interaction customer-centric with the help of data and analytics. Examine how employees and citizens engage to improve the experience for both. With better resolution and service levels, caseworkers and employees can give time to other essential programs.