Revolutionise the way you deliver service.
Superior customer experiences start with a 360-degree view.
Close cases faster with the right answer every time.
The Salesforce Case Management solution helps government agencies view all case data and related interactions in a searchable, secure platform. It supports the full case management lifecycle by integrating critical data points from multiple systems into a single location.
Deliver the next-generation agent experience.
Create a unifying help desk experience for agents. Allow your organisation to have a complete view of each interaction and enable agents to act fast when problems arise. Configure key information related to records and push prefiltered information relevant to a case.
Integrate legacy systems and save time.
Salesforce solutions can be deployed incrementally on top of existing legacy solutions to quickly improve customer experience and eliminate high-risk project modernisation efforts. Easily integrated through prebuilt connectors to common legacy solutions like Oracle, SAP, and Microsoft.
Salesforce has solutions designed to fit your mission.
Contact us to talk about solutions from the Salesforce Government Cloud. We’ll help you set up a strategy to start connecting people and streamlining processes like never before.