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Bill Patterson

Bill Patterson

Bill Patterson is executive vice president and general manager of Service Cloud, the world’s #1 customer service platform. In this role, he leads the product direction, platform innovation, and customer success for Service Cloud.

A former software engineer and enterprise solutions architect, Bill joined Salesforce after a 14-year career at Microsoft, where he held various leadership roles across product strategy, product management, product marketing, and software engineering. During his career, Bill’s focus has been helping Fortune 1000 organizations achieve success in designing and deploying strategic customer service, contact center, field service, and digital service engagement solutions. His passion is helping service organizations leverage Service Cloud to drive new forms of customer engagement and elevate the strategic importance of customer service as a foundation for product innovation and brand differentiation to drive new business growth. Connect with him on Twitter or LinkedIn.