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Heike Young

Heike Young
Heike Young researches and writes about trends in retail, commerce, marketing, and the customer experience for Salesforce. For two years, she hosted and produced Salesforce's award-winning digital marketing podcast: the Marketing Cloudcast. Before joining Salesforce, she was an editor of bestselling nonfiction books and managed social strategy and content for B2C brands. Heike's work has been featured in Forbes, AdWeek, Wall Street Journal, Business Insider, and more.
Giving It Meaning: New Data Shows Consumers Seek Relationships, Not Transactions

Oct 16, 2018 By

Giving It Meaning: New Data Shows Consumers Seek Relationships, Not Transactions

Retail, Retail Insights, Commerce, Commerce Cloud, Marketing, B2C Marketing

Shopper-First Retailing: New Research from 6,000 Consumers and 1.4 Billion Ecommerce Visits Reveals What Shoppers Actually Want

Aug 14, 2018 By

Shopper-First Retailing: New Research from 6,000 Consumers and 1.4 Billion Ecommerce Visits Reveals What Shoppers Actually Want

Customer Experience, Retail, Retail Insights, Unified Commerce, Marketing