Customer service success isn’t measured by ticket deflection or handle time — it’s measured by trust.
It’s a bold new world, where models play a critical role as one part of a trusted enterprise architecture.
From predicting floods to detecting wildfires early, AI’s a game changer for preventing disasters and providing relief.
Level up with AI agents thanks to these new features from Agentforce Sales and Agentforce Revenue Management.
AI agents relieve clinicians of administrative burdens, schedule appointments and identify risk factors, and improve access for underserved communities. Here are four examples.
A recap of episode one of the Think Like an Architect series, breaking down a real-world scenario for grounding Agentforce in evolving external unstructured data.
Let’s explore what Salesforce does, the ways it helps strengthen customer relationships, and how the world’s #1 AI CRM helps businesses become agentic enterprises.
Expand your ability to support patients, employees, and customers with agentic AI.
Sometimes your customers want to use self-service, but other times they want to speak to a service representative. Here's how to make it easy for your customers to contact you.
AI is helping small businesses by giving them superpowers in entirely new ways, not replacing them.
