By mastering AI-driven tools like agents, professionals can become more agile, effective, and attractive to potential employers.
The future of customer service will be a dynamic collaboration between AI and humans. Here’s how forward-thinking companies can stay ahead.
Climb the Agentblazer levels and earn the new Agentforce Specialist Certification
Exceptional customer service is crucial for media and entertainment companies to maintain an edge in an increasingly competitive market. Consumer choice is virtually endless, and jumping from provider to provider is easier than…
With AI, you can enhance every aspect of customer experience, resulting in higher satisfaction and stronger loyalty.
AI changes our understanding of responsibility for decisions and actions gone wrong.
By automating key tasks and providing fast, accurate insights, Agentforce is a trusted ally in the journey from ESG management to sustainability transformation.
Curious about what’s on the horizon for the future of field service? Keep an eye on AI.
![[Illustration] An AI agent with people in bubbles representing different customer service jobs](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2025/01/jobs-AI-will-create-1500x844_60k-1.jpg?w=889)
Learn about exciting jobs AI is creating in customer service and get 3 tips to ace your next role.
Sometimes your customers want to use self-service, but other times they want to speak to a service representative. Here's how to make it easy for your customers to contact you.
