Brands need to build customer relationships and provide experiences that exceed expectations. If not, your connected customer will find a competitor who can.
Outsized challenges add to the daily stress your contact center agents face. Here are data-backed strategies to build trust and support their wellbeing now.
TL;DR: The AI Economist, a reinforcement learning (RL) system, learns dynamic tax policies that optimize equality along with productivity in simulated economies, outperforming alternative tax systems. We have now expanded this research, which…
Here’s what you need to know about how consumer data platforms manage customer data and the importance of their impact on marketing and the enterprise.
Conference Overview This year marks the Tenth International Conference on Learning Representations (ICLR), one of the premier academic conferences dedicated to advancing research in representation learning – a type of machine learning also…
AUTHORS: Tian Xie, Xinyi Yang, Angela Lin, Donald Rose Introduction and Background Creating a system capable of conducting a meaningful conversation with a human and helping them accomplish tasks is one of the…