The 11 Best Podcasts of 2021 From Salesforce
Educate and entertain yourself with this collection of some of our best podcast episodes from the last 12 months curated by our own podcast team leader.
Customer Service Week Top Takeaways – Plus, Meet the Service Award Winners
What does award-winning customer service look like? Empathy, mental health, and call de-escalation techniques are top of mind for service leaders as we celebrate the hardworking agents on the front lines.
Email Deliverability and Email Sender Reputation Score: What Marketers Need To Know
Poor email deliverability means your customers won't receive, open, see, or act on your email campaign. Here’s what you can do to boost your sender reputation score and make sure your message gets the clicks.
What Building a Data Culture Really Means
Getting leaders to consistently use data for decisions is difficult. Instilling a robust data culture across teams is even harder. Here’s how to make it happen.
How Your Company Can Show Leadership on Giving Tuesday
Celebrated on the first Tuesday after Thanksgiving, Giving Tuesday is an international day of charitable giving. Here’s why it’s as important to your marketing strategy as Black Friday or Cyber Monday.
4 Consumer Privacy Tactics To Win Over Mistrustful Customers
Consumers are more wary of sharing their personal data. Brands need to be transparent with their data use, and offer their shoppers access to real value and control to win their trust. Here’s how the rules have changed.
Racial and Economic Inequality Is Costing the U.S. Trillions
There’s a huge price tag to inequity that we’re not discussing. Here’s why we should be using data to relieve its economic impact on us all.
Let Agents Focus on Customers (Not Notes) While on Calls
When support call data is processed like any other digital channel, service teams can use automation to make life easier for both customers and agents.
From Breakdown to Breakthrough: 5 Tips for a Crisis Response Plan for Brands
It’s crucial for organizations to think ahead during a crisis. Thought leader Marc Mathieu spells out how thoughtful planning and preparation can poise brands for success.
Lamborghini and Other Top Companies Share Teamwork Tips
Brands like Siemens, Lamborghini, Hilton, and Hilti are on the cutting edge of employee experience (EX). These are the teamwork tips they use to make their employees feel nurtured and empowered every day.