2019 Holiday Readiness: How to Give Choices at Checkout
Today, consumers can find, order, and receive items in a way that works for their lives. Here's how to give shoppers more choices and flexibility this holiday season.
How to Use AI-Powered Recommendations to Drive Shopper Engagement
Recommendations are a cornerstone of AI-powered commerce and can yield a 16% increase in conversions. That's why your site needs Einstein’s recommendation engine.
2019 Holiday Shopping Predictions: How the Short Season Will Shape a Strong Holiday for Retailers
Check out the latest predictions from Salesforce on what's shaping up to be a fascinating holiday 2019 season. And, in spite of all the market pressures, shoppers are gearing up for the holiday frenzy.
How Theragun Is Building a 21st Century Customer Experience
In 2017 Theragun, a therapy device, relaunched a commerce site on Commerce Cloud to meet the customer experience demands of their market. Here's their story.
Q2 Shopping Index: Introducing Our New, Redesigned Shopping Index
The Salesforce Shopping Index has been a staple here at Salesforce for the last six years. We have now updated and redesigned this essential asset.
What We Learned From John Varvatos at New York Fashion Week
John Varvatos sheds light on how technology is transforming the fashion industry and why, in order to keep up and stand out, you must be comfortable with change.
Stand-Up an Order Cancellation Capability With Commerce and Service Clouds
For today’s digital customers, the ability to cancel an order moments after it was placed is an expectation. Providing this level of service can be a brand differentiator. Here's how to implement a solution.
Order Cancel: How to Empower Your Call Center to Manage Those Online “Oops” Moments
Part of building trust with customers is contingent on receiving accurate order information and timely customer service when shoppers cancel or change an order.
Holiday Readiness: How to Use AI to Personalize at Scale
Today’s shoppers expect brands to deliver seamless, personalized experiences — but what does that really mean for your holiday shopping season plans? Here's how to use AI to help.
Customers Reveal the Economic Impact of Salesforce B2B Commerce
We commissioned a study from Forrester Consulting, The Total Economic Impact™ of Salesforce B2B Commerce to construct a financial model designed to help companies demonstrate, justify, and realize the tangible value of IT initiatives.