Sales It’s Sales Territory Planning Season. Here’s How To Do It in Record Time Sean Goldstein November 10, 2020 Sales leaders need to collect data now and take other steps to create a dynamic territory plan in January that meets their needs. Customer Relationships Agentforce Sales Sales Service Deliver Service Anytime, Anywhere With Visual Remote Assistance Taksina Eammano November 9, 2020 With remote customer assistance, field service organizations can deliver service from anywhere, keeping both workers and customers safe. Customer Relationships Agentforce Service Human Resources Service Always Learning: How Pearson Is Changing Digital Education Brian Solis November 4, 2020 Disruption has good timing. Distance learning is in need of change. Customer Relationships Agentforce Service Service Customer Experience Why Customer Engagement Will Never Be the Same, According To 15,600 of Them Vala Afshar October 27, 2020 Eighty-two percent of customers agree a company’s trustworthiness matters more than it did a year ago. (And other research findings.) Customer Relationships Corporate Social Responsibility Service Service How To Make Your User Interface a 2-Way Conversation Rachel Blank October 22, 2020 One-sided AI support conversations make it difficult to solve more complex problems. Consider offering a conversational user interface instead. Customer Relationships Marketing Service CIO “Back to School” From the Education CIO’s Perspective Paula Goldman October 21, 2020 Today’s global pandemic has changed expectations for education this school year and beyond. Parents, faculty, teachers, staff, and students all count on each other to create and maintain a safe and inclusive learning… IT C-Suite Data Activation Retail Is Prime Day the New Black Friday? Caila Schwartz October 16, 2020 We've got some predictions. Customer Relationships Retail Commerce Personalization 7 Ways Vendor Consolidation Can Help Marketers Innovate and Save Money Lauryl Denega October 12, 2020 Keen resource management can lead to consistency, efficiency, and a single source of truth for all data and deliverables. Digital Marketing Data Customer Journey Customer Relationships How Lookalike Modeling Can Help You Market To the Right Customers Chris Jacob October 12, 2020 Brands need to use data to create the customer experience customers expect. Lookalike modeling can help. Retail MuleSoft Personalization Agentforce Sales 4 Sales Trends Changing the Way You Work in 2020 Doug Camplejohn October 8, 2020 We captured insights from nearly 6,000 global sales professionals to help you speed up revenue growth. Sales Sales Leader Sales Representative
Sales It’s Sales Territory Planning Season. Here’s How To Do It in Record Time Sean Goldstein November 10, 2020 Sales leaders need to collect data now and take other steps to create a dynamic territory plan in January that meets their needs. Customer Relationships Agentforce Sales Sales
Service Deliver Service Anytime, Anywhere With Visual Remote Assistance Taksina Eammano November 9, 2020 With remote customer assistance, field service organizations can deliver service from anywhere, keeping both workers and customers safe. Customer Relationships Agentforce Service Human Resources
Service Always Learning: How Pearson Is Changing Digital Education Brian Solis November 4, 2020 Disruption has good timing. Distance learning is in need of change. Customer Relationships Agentforce Service Service
Customer Experience Why Customer Engagement Will Never Be the Same, According To 15,600 of Them Vala Afshar October 27, 2020 Eighty-two percent of customers agree a company’s trustworthiness matters more than it did a year ago. (And other research findings.) Customer Relationships Corporate Social Responsibility Service
Service How To Make Your User Interface a 2-Way Conversation Rachel Blank October 22, 2020 One-sided AI support conversations make it difficult to solve more complex problems. Consider offering a conversational user interface instead. Customer Relationships Marketing Service
CIO “Back to School” From the Education CIO’s Perspective Paula Goldman October 21, 2020 Today’s global pandemic has changed expectations for education this school year and beyond. Parents, faculty, teachers, staff, and students all count on each other to create and maintain a safe and inclusive learning… IT C-Suite Data Activation
Retail Is Prime Day the New Black Friday? Caila Schwartz October 16, 2020 We've got some predictions. Customer Relationships Retail Commerce
Personalization 7 Ways Vendor Consolidation Can Help Marketers Innovate and Save Money Lauryl Denega October 12, 2020 Keen resource management can lead to consistency, efficiency, and a single source of truth for all data and deliverables. Digital Marketing Data Customer Journey
Customer Relationships How Lookalike Modeling Can Help You Market To the Right Customers Chris Jacob October 12, 2020 Brands need to use data to create the customer experience customers expect. Lookalike modeling can help. Retail MuleSoft Personalization
Agentforce Sales 4 Sales Trends Changing the Way You Work in 2020 Doug Camplejohn October 8, 2020 We captured insights from nearly 6,000 global sales professionals to help you speed up revenue growth. Sales Sales Leader Sales Representative