Service Deliver Service Anytime, Anywhere With Visual Remote Assistance Taksina Eammano November 9, 2020 With remote customer assistance, field service organizations can deliver service from anywhere, keeping both workers and customers safe. Human Resources Agentforce Field Service Sustainability Service Always Learning: How Pearson Is Changing Digital Education Brian Solis November 4, 2020 Disruption has good timing. Distance learning is in need of change. Customer Relationships Agentforce Service Service Customer Experience Why Customer Engagement Will Never Be the Same, According To 15,600 of Them Vala Afshar October 27, 2020 Eighty-two percent of customers agree a company’s trustworthiness matters more than it did a year ago. (And other research findings.) Customer Relationships Corporate Social Responsibility Service Service How To Make Your User Interface a 2-Way Conversation Rachel Blank October 22, 2020 One-sided AI support conversations make it difficult to solve more complex problems. Consider offering a conversational user interface instead. Customer Relationships Marketing Service Data Activation “Back to School” From the Education CIO’s Perspective Paula Goldman October 21, 2020 Today’s global pandemic has changed expectations for education this school year and beyond. Parents, faculty, teachers, staff, and students all count on each other to create and maintain a safe and inclusive learning… CIO C-Suite IT Retail Is Prime Day the New Black Friday? Caila Schwartz October 16, 2020 We've got some predictions. Customer Relationships Retail Commerce AI 7 Ways Vendor Consolidation Can Help Marketers Innovate and Save Money Lauryl Denega October 12, 2020 Keen resource management can lead to consistency, efficiency, and a single source of truth for all data and deliverables. Marketing Agentforce Marketing Data Activation Customer Relationships How Lookalike Modeling Can Help You Market To the Right Customers Chris Jacob October 12, 2020 Brands need to use data to create the customer experience customers expect. Lookalike modeling can help. Retail MuleSoft Personalization Agentforce Sales 4 Sales Trends Changing the Way You Work in 2020 Doug Camplejohn October 8, 2020 We captured insights from nearly 6,000 global sales professionals to help you speed up revenue growth. Data Activation Agentforce Sales C-Suite Customer Relationships How Retailers Can Win (Again!) With Livestreaming and New Digital Channels Patrick Deloy October 7, 2020 Here's how stores of all sizes can develop an omnichannel commerce strategy. Customer Relationships Retail Commerce
Service Deliver Service Anytime, Anywhere With Visual Remote Assistance Taksina Eammano November 9, 2020 With remote customer assistance, field service organizations can deliver service from anywhere, keeping both workers and customers safe. Human Resources Agentforce Field Service Sustainability
Service Always Learning: How Pearson Is Changing Digital Education Brian Solis November 4, 2020 Disruption has good timing. Distance learning is in need of change. Customer Relationships Agentforce Service Service
Customer Experience Why Customer Engagement Will Never Be the Same, According To 15,600 of Them Vala Afshar October 27, 2020 Eighty-two percent of customers agree a company’s trustworthiness matters more than it did a year ago. (And other research findings.) Customer Relationships Corporate Social Responsibility Service
Service How To Make Your User Interface a 2-Way Conversation Rachel Blank October 22, 2020 One-sided AI support conversations make it difficult to solve more complex problems. Consider offering a conversational user interface instead. Customer Relationships Marketing Service
Data Activation “Back to School” From the Education CIO’s Perspective Paula Goldman October 21, 2020 Today’s global pandemic has changed expectations for education this school year and beyond. Parents, faculty, teachers, staff, and students all count on each other to create and maintain a safe and inclusive learning… CIO C-Suite IT
Retail Is Prime Day the New Black Friday? Caila Schwartz October 16, 2020 We've got some predictions. Customer Relationships Retail Commerce
AI 7 Ways Vendor Consolidation Can Help Marketers Innovate and Save Money Lauryl Denega October 12, 2020 Keen resource management can lead to consistency, efficiency, and a single source of truth for all data and deliverables. Marketing Agentforce Marketing Data Activation
Customer Relationships How Lookalike Modeling Can Help You Market To the Right Customers Chris Jacob October 12, 2020 Brands need to use data to create the customer experience customers expect. Lookalike modeling can help. Retail MuleSoft Personalization
Agentforce Sales 4 Sales Trends Changing the Way You Work in 2020 Doug Camplejohn October 8, 2020 We captured insights from nearly 6,000 global sales professionals to help you speed up revenue growth. Data Activation Agentforce Sales C-Suite
Customer Relationships How Retailers Can Win (Again!) With Livestreaming and New Digital Channels Patrick Deloy October 7, 2020 Here's how stores of all sizes can develop an omnichannel commerce strategy. Customer Relationships Retail Commerce