![Colleagues discussing retail trend predictions with digital tablet at checkout counter in store.](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2023/01/Cyberweek-Blog.jpg?w=750)
Cyber Week Won the 2023 Holiday Season – Driven by AI and Value Shoppers
There were no big surprises but definitely some good news. Find out what holiday shopping season results could mean for the retail year ahead.
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Generative AI Creates More Urgency for Data Privacy – Are You Ready?
Some companies are AI-ifying their products without ensuring customer data is 100% protected. Here's how your business can leverage the productivity gains of AI without giving away your most sensitive data.
![35 Inspiring Quotes About Artificial Intelligence (AI)](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2021/11/iStock-kalawin-501713227.jpg?w=889)
35 Inspiring Quotes About Artificial Intelligence
Top AI quotes from artificial intelligence experts on business impact, sales, workforce readiness, the future of work, trust, ethics, and privacy.
![A businesswoman using government technology on a digital device.](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/01/Public-Sector-trends-2024.jpg?w=860)
5 Must-Know Government Technology Trends in 2024
Salesforce industry experts share their perspectives on the direction of the public sector industry over the next twelve months.
![DevOps symbol showing how all app dev parts work together as pieces of a puzzle to answer what is DevOps?](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/01/011124_What-is-DevOps__Opt.jpg?w=889)
What Is DevOps? 6 Must-Haves for Fast and Efficient App Development
Nine out of 10 leaders are hung up by slow operations — don't be one of them.
![Man checks inventory / small business marketing](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2021/02/small-business-marketing-strategy-header-og-v.1.2.jpg?w=889)
How to Market a Small Business On a Budget
The coming year is a great opportunity to think about marketing your business on a budget.
![Female customer uses her mobile device on a subway.](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2021/01/Customer-Effort-Score.jpg?w=889)
What’s Your Customer Effort Score? Here’s How To Measure It — and Why
It’s the gold standard for many organizations. Find out why a growing number of service leaders are tracking this customer service metric.
![A person sitting in front of a desktop computer uses a credit card to buy products from an ecommerce site: AI in ecommerce](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2023/07/GettyImages-AI-in-Ecommerce.jpg?w=889)
Here’s How 2,700 Leaders Are Navigating AI in Commerce
Generative AI can transform how your company connects with your customers — and make your commerce team more productive, too.
![Photograph of a young businesswoman, dressed in a gray dress and holding a clear umbrella, checking her phone on a rainy, overcast day. / drip marketing](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/01/GettyImages-512334717.jpg?w=889)
From Leads to Sales: How Drip Marketing Email Campaigns Work
When done right, drip marketing campaigns can help you build customer relationships that last. Here’s how you can get started.
![](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2023/03/Customers-Are-Fed-Up-with-Bad-Service-1.png?w=889)
Customer Relationships Are Frayed — Can Generative AI Mend Them?
Customers aren't just fed up with bad service – more of them are seeking retribution for their bad experiences, a new survey reveals. The solution: more digital empathy.