By disentangling customer information siloed across multiple systems, utilities can unite marketing, sales, and service to give customers the experiences they want.
Chip shortages and supply-chain issues are making headlines now, but there are bigger shifts coming down the road. Here’s what the future of car-buying really looks like.
Artificial intelligence's data paired with low code can speed app development.
Hint: Reimagining patient engagement to mimic the ease of Amazon shopping or the personalization of Netflix can improve the patient experience.
Read critical insight about the state of CRM technology – what’s working, what’s not – from a research survey of nearly 800 executives and 1500 employees in 15 countries.
With the shift to a digital-first world, a customer-centric approach to commerce has become essential. AI can help.
Top execs from two very different industries — automotive and cosmetics — discuss reverse mentorship, personalization, tech advancements and so much more. Turns out they have a lot in common.
The same historical and cultural structures that have held back equality in so many aspects of our lives are also mirrored in much of the nonprofit sector. In the past year, we’ve seen…
What does success look like in a remote environment? We asked five executives for their best business tips to help you make fast progress in just an hour, a single quarter, or a year.
