Today, more and more businesses are adding customer success roles and departments in order to meet rising customer expectations. Customer experience is more important than ever, with 77% of all customers saying the experience a company provides is as important as its products and services....
When I entered the medical device field out of college an (unspecified) number of years ago, it seemed like a golden age for the industry. Innovation was flying out of the lab into the clinic, invasive surgical procedures were being replaced by minimally-invasive alternatives, and patients were...
It’s open enrollment season and if you’re like most marketers in the payor space, you’re heads-down in execution mode. But while you push send and triage member cases, don’t forget to take advantage of the opportunity to use what you learn this year for 2020.
Here are three things to pay attention...
The need for renovation
To a customer, there is one company — not separate departments. In fact, 64% of consumers and business buyers say companies need cutting-edge digital experiences to keep their business. Therefore, we must look beyond marketing teams to drive superior engagement across the...
Big data, maybe you’ve heard of it? It’s represented by numbers like:
188 Million emails sent
4.5 Million video views on YouTube
390,030 mobile app downloads
55,140 photos posted on Instagram
Nearly 10,000 Uber rides taken
And that’s happening every minute of every day.
Modernizing your organization’s legacy systems and embracing a digital transformation can be a daunting process. Luckily, a new set of government apps from Salesforce makes this process easier, and we’re here to guide you on this journey.
Lightning Scheduler and Action Plans, and Salesforce Surveys...
The customer experience has long been an important, contributing factor to a company’s success. But now an organization’s entire structure and emphasis are transforming based on the importance of the customer. It’s no longer all about just selling products — it’s all about the customer and building...
I think we’ve all been here, right? We shop online or on our phones in between meetings, while on the phone or while otherwise multitasking. We enter payment information, complete checkout, and just when we’re about to check this purchase off our todo list — horror strikes.
In our haste, we...
Einstein Case Classification is about to change the way you do business and experience customer service. It may sound strange that something related to service — namely, cases in Salesforce — may change your world, but it’s going to happen sooner than you think.
What is Einstein case...