
5 Essential Skills Every Sales Manager Needs
As a sales manager, your job is to provide your salespeople with the tools, information, and support they need to close deals and grow revenue. You also want to help your reps develop…

Research Reveals New Customer Service Standards — Here’s What To Do About It
3,500 global consumers share their insights for U.S. service organizations.

“Our Journey’s Just Getting Started”: How Kimberly-Clark Addressed Its Customers’ Deepest Needs in a Time of Crisis
See how Kimberly Clark rolled out #ShareASquare, an omni-channel campaign aimed at calming the fear of shortages and fostering community spirit by encouraging people to “share a square.”

Keeping up With an Unexpected Sales Surge: A Disposable Glove Distributor’s Advice
Despite supply chain disruption, glove distributor AMMEX was able to scale communications and ramp up sales by using technology.

Can Crisis Spur Governments To Transform? Change Management Best Practices
A crisis can catalyze a much-needed transformation. Here are some core change management principles that can help government leaders manage successfully in this situation and beyond.

Improve the Many Ways You Can Market From Home
Our new webinar series, shows marketers how to continue growing their business — while working remotely.

9 Hacks To Help Your SMB Continue Excellent Customer Service
We’ve compiled some best practices to help your small or medium-sized (SMB) team maximize customer service whether you’re working on-site, remotely, or shifting between the two.

4 Advertising Strategies That Work in a Downturn
Advertisers like L'Oréal are adapting on the fly to unprecedented changes in economics and buyer behaviors, shifting channel preferences, formats, and creative tactics.

Why a Member Engagement Strategy Matters More Than Ever
Even in the middle of a pandemic, members have high expectations for payers. Learn three strategies to improve member engagement and build loyalty.

Drive Impact and Engage Shoppers With Social: TOMS Shows You How
TOMS has always been in business to improve lives and that doesn't stop during a pandemic. Here's how TOMS listens to what their customers want and connects with them on social.