
The Biggest Customer Service Trend of 2020? Phone Support
Answer the call to deliver a consistent and quality service experience for your customers.

4 Ways Technology Can Give Your Account-Based Marketing Strategy a Boost
Here are four ways that digital marketing technology can help you execute your Account-Based Marketing (ABM) strategy.

Make Up for Lost Time: Help Patients Get the Elective Procedures They Need
With COVID-19 treatment taking priority, elective procedures and services were delayed. Now healthcare providers must reengage and prioritize patients to reschedule the backlog.

Recover and Thrive With the Restore Elective Procedures for Medtech Solution
COVID-19 put a halt on elective procedures in order to conserve resources and reduce the spread of the virus. Now, medtech organizations must change how they engage, sell to, and support healthcare providers.

5 Essential Skills Every Sales Manager Needs
As a sales manager, your job is to provide your salespeople with the tools, information, and support they need to close deals and grow revenue. You also want to help your reps develop…

Research Reveals New Customer Service Standards — Here’s What To Do About It
3,500 global consumers share their insights for U.S. service organizations.

“Our Journey’s Just Getting Started”: How Kimberly-Clark Addressed Its Customers’ Deepest Needs in a Time of Crisis
See how Kimberly Clark rolled out #ShareASquare, an omni-channel campaign aimed at calming the fear of shortages and fostering community spirit by encouraging people to “share a square.”

Keeping up With an Unexpected Sales Surge: A Disposable Glove Distributor’s Advice
Despite supply chain disruption, glove distributor AMMEX was able to scale communications and ramp up sales by using technology.

Can Crisis Spur Governments To Transform? Change Management Best Practices
A crisis can catalyze a much-needed transformation. Here are some core change management principles that can help government leaders manage successfully in this situation and beyond.

Improve the Many Ways You Can Market From Home
Our new webinar series, shows marketers how to continue growing their business — while working remotely.