Customer Relationships

Brian King of Marriott and Peter Doolan of Salesforce discuss the future of travel, technology for customer service.

The season of giving will be like no other in 2020. So, how do you support your community in the absence of traditional methods like special in-store events and pop-ups?

Like other healthcare organizations, the National Marrow Donor Program® (NMDP)/Be The Match® had to quickly and frequently modify its operations to continue to deliver therapies to patients and keep donors safe during the pandemic. See how the marketing team used B2B marketing automation to help deliver the right message at the right time.

Tips and takeaways for retail marketers on how Marketing Cloud tools can help them engage customers and maximize their resources during the holiday email marketing, high-peak season.

What’s the difference between customer-centricity, customer experience, and customer success? The definitions aren't important, but how customers engage with your company is.

Here’s a peek at the four steps you’ll learn in our new guide, Enhance Patient and Member Engagement.

On Stories of Resilience, Sara Blakely discusses how she built SPANX by using humor, solving challenges, and embracing technology.

A recent global survey of financial services institutions (FSI) and fintech and industry consultants reveals how the pandemic has affected their businesses and outlooks for the future.

A “hiring freeze” shouldn't imply hitting the pause button on all things related to recruiting.

Regardless of industry or times, MUFG Union Bank’s success depends on keeping client needs at the center of all decisions.