Why Customer Engagement Will Never Be the Same, According To 15,600 of Them
Eighty-two percent of customers agree a company’s trustworthiness matters more than it did a year ago. (And other research findings.)
How Film and TV Studios and Production Companies Can Put AI Into Lights, Camera, Action
AI doesn’t take away from artistry — it pulls that creativity forward. Here's how.
Triple-Digit Growth: How COVID-19 Is Accelerating Shoe Carnival’s Digital Transformation
Humanity, commitment to customers, and an eye to the future power this extraordinary story of retail resilience.
How To Make Your User Interface a 2-Way Conversation
One-sided AI support conversations make it difficult to solve more complex problems. Consider offering a conversational user interface instead.
Insights To Set a Small or Medium Business up for Growth, Even During a Pandemic
Our latest research shows there's optimism about the future for small and medium businesses.
Keep Safety at the Top of the List With Field Service Management
Research shows field service is now used 20% more than pre-COVID.
3 Common Selling Scenarios You’ll Face in the Pandemic (and How To Respond)
Even today it's not impossible to get those deals done.
8 Tools To Help Businesses on Their Road To Digital Transformation
The Salesforce partner ecosystem is ready to help.
4 Steps for Insurers To Accelerate Their Digital Transformation
Shouldn't it be fast and easy for customers to adjust their insurance coverage?
Introducing The 360 Blog From Salesforce
A behind-the-scenes look at the recent transformation of our blog.