Mobile Workers Represent Your Brand: Here’s How to Empower Them
Every experience a customer has with a mobile worker is a direct reflection of their brand. Here's how to ensure field service mobile workers can turn every interaction into a positive engagement.
Our Path to Equality: The Salesforce Annual Update
At Salesforce, we strive to build a workplace that reflects society — and where everyone feels seen, heard, valued and empowered to succeed. In the spirit of transparency and accountability, every year we publish our representation data along with our strategies to help move us forward. Learn more.
How 450 Salesforce Editors Helped Shape Marc Benioff’s New Book, Trailblazer
Monica Langley co-wrote Marc Benioff's new book, Trailblazer, and she recalls his process that asked for feedback from 450 trusted colleagues.
How to Build a Strong Small Business Sales Team
The people you hire for your sales team should be natural customer advocates who can guide your prospects to the finish line. Here are three ways to make sure you're choosing the right people.
Strategies to Streamline the Customer Experience
Use a marketing stack to assemble the building blocks of architecture, data strategy, contact strategy, content strategy, and design system to become a customer-centric company.
What Is Technology’s Role in Improving Employee Experience?
IT — as an extension/partner of business units — builds, supports, and manages the technology that empowers a positive employee experience.
How To Empower Employees To Deliver Better Constituent Experiences With Lightning Apps
Salesforce Scheduler and Action Plans, and Salesforce Surveys empower employees by leveraging process automation, analytics, and AI to strengthen the customer experience.
How to Manage Employee Improvements in a Growing Business
What happens if there are performance issues with an employee? How do you get back on track? Here’s a roadmap that’s helped us here at Salesforce.
Partner Relationship Management (PRM) and Why It's Critical for B2B Commerce
Partner Relationship Management (PRM) systems meet your partners’ needs while offering a more effective way to manage the B2B ecosystem
How to Have a Successful Sales Career: Follow Your Curiosity
"Adopt a startup mindset" and other well-earned pieces of advice and insights for those considering a career in sales from Director of Sales Development Olivia Puckrin.