Every experience a customer has with a mobile worker is a direct reflection of their brand. Here's how to ensure field service mobile workers can turn every interaction into a positive engagement.
At Salesforce, we strive to build a workplace that reflects society — and where everyone feels seen, heard, valued and empowered to succeed. In the spirit of transparency and accountability, every year we publish our representation data along with our strategies to help move us forward. Learn more.
Monica Langley co-wrote Marc Benioff's new book, Trailblazer, and she recalls his process that asked for feedback from 450 trusted colleagues.
The people you hire for your sales team should be natural customer advocates who can guide your prospects to the finish line. Here are three ways to make sure you're choosing the right people.
Use a marketing stack to assemble the building blocks of architecture, data strategy, contact strategy, content strategy, and design system to become a customer-centric company.
IT — as an extension/partner of business units — builds, supports, and manages the technology that empowers a positive employee experience.
Salesforce Scheduler and Action Plans, and Salesforce Surveys empower employees by leveraging process automation, analytics, and AI to strengthen the customer experience.
What happens if there are performance issues with an employee? How do you get back on track? Here’s a roadmap that’s helped us here at Salesforce.
Partner Relationship Management (PRM) systems meet your partners’ needs while offering a more effective way to manage the B2B ecosystem
