Managing agent tasks is where AI technology can come into play. Agents can then use their emotional intelligence and problem-solving skills to build customer rapport.
To keep you and your customer service team inspired, we’ve rounded up our favorite customer service motivational quotes from some authors and experts.
For people uncomfortable in the spotlight, the key is to spin value.
We sat down with the Salesforce Einstein team to ask how they are building artificial intelligence (AI) tools that any business can use — ethically. Find out what they have to say about bias in AI.
Check out these quotes from key leaders in the equality movement. These visionaries have inspired others around the globe.
Customer service is the most customer-facing ally a company has to drive loyalty. Top performers know if you lose your customer's loyalty, you lose revenue, profits, and margins.
Read about how Supermums founder Heather Black is on a mission to inspire 200 parents from across the globe to change their careers by 2020, and how Salesforce fits into her vision.
Per Scholas is a Trailblazer in their community on a mission to create equality in the workplace and Salesforce.org has announced a grant of $500,000 to the nonprofit.
Cindy Robbins, Salesforce President and Chief People Officer, shares our ongoing commitment to equal pay and the results of our 2019 company-wide assessment. Read the results.
At Salesforce, we consider the environment a key stakeholder and leverage the power of our people and our products to reduce the impact that we and our customers have on the planet. Here's how we're taking action.
