Forecasting

PayPal has spent several years advancing its product innovation and partnerships to better serve its customers. Here are six ways they use data to put customers first.

Sales pipeline should be your biggest driver for growth. Here’s how Salesforce’s Sales and Marketing departments align to make it happen.

The best sales reps know that they will fail more than they win, be down after they're up, and that no deal is certain until it's signed.

Businesses are considering sales performance metrics that shift focus to long-term relationships — with both customers and employees.

Using a cloud-based system, you can collect data from disjointed ERPs, organize it to provide a single source of truth, and put it to work.

Learn how innovation helps agents solve cases the first time and improves their workplace experience.

Sales management is how sales managers organize, motivate, and lead their sales reps while tracking — and improving — team performance.

It's hard to predict service case volumes, and even harder to make sure customers are connected with the right agents on the right channels at the right time. Many organizations — including Salesforce — have rethought how they run the contact center. Here's what we know.