Raise Your AI’s IQ With Metadata
Every AI platform and copilot out there is built on reams of data. But the most accurate and relevant ones are built on data and metadata. Here's why that matters.
Generative AI Regulations – What They Could Mean For Your Business
Get the latest news around generative artificial intelligence regulations and insights from our director of global public policy on how it can affect your business.
6 Ways To Try Out the Latest AI and Data Innovations From Salesforce
Get hands-on with Data Cloud, Prompt Builder, and Einstein Copilot today.
What Is an Omnichannel Contact Center? Everything You Need to Know
Your service operations set up has a direct impact on customer experience. Here’s why an omnichannel contact center is best.
AI Isn’t Taking Your Job — It’s Setting You Up For a Better One (Here Are 12)
AI and generative AI are helping create a variety of new careers, from prompt engineer to AI trainer. Here are 12 new and upcoming roles, and tips for how to prepare for them.
3 Reasons an Open-Source LLM is an Easier Path for your Business
When it comes to choosing an LLM, there are two paths to take: open-source or not. We explore the benefits of going with an open-source LLM.
36 Customer Service Statistics To Move Your Business Forward
What's the secret to leading a stellar service organization? According to our latest customer service statistics, it all comes down to AI, automation, and data integration.
Are You Ready For An AI Audit?
Regulators, academics and politicians are calling for independent AI audits as a way to protect the public from AI’s potential harms. How to prepare.
Call Center Burnout: 8 Signs You’re Hitting a Wall — And How To Bounce Back
Recognizing the signs of call center burnout, and knowing what steps to take, can make a profound difference in your health and happiness.
What Is Good Customer Service?
It’s not easy to achieve the high level of service customers expect – but it’s definitely possible. Here’s how to make sure your customer service delivers.