Welcome to 2026, where AI-fueled conversational shopping is the new norm and businesses must fundamentally rethink how to meet new customer expectations. To keep up with the pace of change, retailers need tools…
Sometimes your customers want to use self-service, but other times they want to speak to a service representative. Here's how to make it easy for your customers to contact you.
Recently, Salesforce’s Global Private Equity & Venture Capital Practice hosted their annual Value Creation Day in London. The event brought together Private Equity Operating Partners and portfolio company C-Suite leaders, including Anna Cisneros…
Across the Private Equity ecosystem, value creation has never been under more pressure. Firms are sitting on record dry powder, portfolio holding periods are stretching, and exit markets remain selective. Yet the best-performing…
Facing a complex and challenging environment with tight margins and stretched customers in 2026, financial institutions must shift from simple AI chatbots to hiring autonomous, goal-oriented agents that actively execute business workflows.