As more companies shift from the ad-driven model to subscriptions, finding ways to not only attract but keep subscribers will be key to success. The data you already have can help.
*This post was originally published on January 20, 2020. It was updated and republished on January 16, 2023. Today is Martin Luther King, Jr. Day. What’s the purpose? To begin your week, and…
Automation is playing a bigger role in the media and entertainment industry’s drive to boost productivity. New research from Salesforce and Omdia explores how automation can help you engage with customers and make your teams more efficient.
Healthcare consumers see a major disconnect between the care they expect and the service they receive from health insurers. Your healthcare contact center is the key to not only meeting those expectations, but doing so efficiently.
Nelson Mandela once said, “sport has the power to change the world. It has the power to unite people in a way that little else does.” Whether it provides a safe place for…
While telecom companies have revolutionized what they offer to enterprise and everyday consumer clients, it’s time to show that same love to small and medium business clients.