Holiday retail planning used to follow a predictable playbook: Optimize the checkout funnel. Launch the campaigns. Stock the shelves. Brace for Cyber Week. But in today’s market, that playbook is obsolete. Data from…
How Canada Goose Used AI to Expand Capacity and Create a Revenue-Generating Experience Center
By augmenting its Style Experts with Agentforce, Canada Goose reduced peak-season wait times by 13.9% and improved customer satisfaction by 21.2%.
By deploying Agentforce across multiple use cases, Kogan.com automated more than half its customer interactions and grew resolution rate from 6% to 67%.
Rawlings Sporting Goods and Indiana Wesleyan University took different approaches to adoption. Here’s their stories and how they can help you.
Stay on top of your money, instead of constantly playing catch-up, with this list of financial tools.
Patients Have Spoken: 5 Hard Truths About Healthcare Patient Experience in the Age of AI
New global research from Salesforce reveals what patients really want from AI, and the gap between expectation and reality is wider than most providers think.
Global regulators issued $542 million in fines in Q1 2026 alone across 19 regulators worldwide (and those are just the actions above $1 million). Data privacy breaches, systems and controls failures, and AML…
Explore how employee volunteering and giving is shaping a brighter future for the next generation.
The right invoicing tools can help you get paid faster — here's what to look for and where to start.
