Customer Relationships Are Frayed — Can Generative AI Mend Them?
Customers aren't just fed up with bad service – more of them are seeking retribution for their bad experiences, a new survey reveals. The solution: more digital empathy.
The Future of Customer Service: What You Need To Know for 2024
People expect customer service to be personalized, efficient, and simple. Here’s how leading companies will use technology to meet those needs.
What Is Insurtech? A Guide For Brokers and Carriers
Innovate faster, drive automation, and save money with strategic insurance technology investments.
Customer Service Channels: Your Quick Guide To the Top 6
Sometimes your customers want to use self-service, but other times they want to speak to an agent. Here's how to make it easy for your customers to contact you.
What Is Ecommerce and How Is It Changing (Waves Hand) Everything?
Get the deets on ecommerce: what it is, why it’s important, and how it can grow your business.
3 Ways to Use Data to Drive Loyalty — Just Like Formula 1
How to use the power of data to transform your brand’s relationship with customers and enhance customer loyalty.
Turn Your Biggest Fans Into Sales Machines: A Guide to Referral Marketing
Want customers to spread the word about your products? Here are 5 ways to unlock the power of referral marketing.
5 Healthcare Personalization Marketing Strategies to Save Time, Money, and Lives
From improving efficiency to preventing trips to the emergency room, personalization is healthcare marketing’s surefire remedy.
Your Small Business Can Compete With Large Rivals — The Right Tools Are Key
Here's how a customer management tool like CRM can be the foundation for buying and ownership experiences that set your small business apart.
Merchandisers Have an Ace up Their Sleeve: AI
Good merchandisers boost sales, average order value, and customer loyalty. With retail automation and AI, they can do it even faster.