Service Article 4 Customer Service Metrics You Should Measure Nausheen Najib Vincent Pham April 30, 2024 Guide your service teams, update leadership, and review your current customer service strategy using these go-to metrics. Serviceblazer Customer Experience AI Careers What Is a Salesforce Developer? Peter Chittum April 30, 2024 Learn what it means to work as a developer in the Salesforce ecosystem. See how developers build apps and solutions with every Salesforce product and technology, and find your developer career path with Salesforce. Retail Salesforce Platform Slack Agentforce Service What Is a Customer Portal – And Why Do You Need One? Christina Keohane April 29, 2024 Sometimes, customers want a fast way to tackle issues on their own. Give them an easy self-service solution while saving agents time in the process. Agentforce Service Service AI Sales BANT vs. MEDDIC: Comparing Popular Sales Qualification Methodologies Samuel Holzman April 29, 2024 Learn the pros and cons of two popular sales methodologies and choose the right one for your business. Agentforce Sales Sales Sales Strategy Sales 18 Sales Best Practices From the Most Accomplished Sellers We Know Paul Bookstaber April 25, 2024 Get a refresher on the fundamentals top sales pros use to get results. Slack Sales Representative Sales Management Data What Is Data Cloud? Salesforce Staff April 24, 2024 Unlock trapped data with Data Cloud, the only data platform native to the world’s #1 AI CRM. Customer 360 Salesforce Platform Data Cloud Marketing What Is Zero Copy? (and How It Works) Martin Kihn April 24, 2024 How can a customer data platform complement your data warehouse? By providing instant access to data without a lift-and-shift. Data Cloud Marketing Customer Data Platform Marketing 4 Steps To Get Started With Generative AI in B2B Marketing Megan Cohn April 23, 2024 AI isn’t just for B2C companies. Learn how this technology can improve client relationships and help you grow. AI Data Analyst Generative AI Service 5 Customer Service Trends You Need to Watch Rekha Srivatsan April 22, 2024 Our latest research reveals the top customer service trends as leaders shift their focus from cost-cutting to revenue generation. Serviceblazer Agentforce Self-Service Salesforce Certifications 7 Key Tips for Acing Your Marketing Cloud Email Specialist Certification Brian Richardson April 22, 2024 Ready to take the Salesforce Marketing Cloud Email Specialist Certification? Here’s a list of practical strategies that will help you get prepped. Pardot Trailblazer Community Agentforce Marketing
Service Article 4 Customer Service Metrics You Should Measure Nausheen Najib Vincent Pham April 30, 2024 Guide your service teams, update leadership, and review your current customer service strategy using these go-to metrics. Serviceblazer Customer Experience AI
Careers What Is a Salesforce Developer? Peter Chittum April 30, 2024 Learn what it means to work as a developer in the Salesforce ecosystem. See how developers build apps and solutions with every Salesforce product and technology, and find your developer career path with Salesforce. Retail Salesforce Platform Slack
Agentforce Service What Is a Customer Portal – And Why Do You Need One? Christina Keohane April 29, 2024 Sometimes, customers want a fast way to tackle issues on their own. Give them an easy self-service solution while saving agents time in the process. Agentforce Service Service AI
Sales BANT vs. MEDDIC: Comparing Popular Sales Qualification Methodologies Samuel Holzman April 29, 2024 Learn the pros and cons of two popular sales methodologies and choose the right one for your business. Agentforce Sales Sales Sales Strategy
Sales 18 Sales Best Practices From the Most Accomplished Sellers We Know Paul Bookstaber April 25, 2024 Get a refresher on the fundamentals top sales pros use to get results. Slack Sales Representative Sales Management
Data What Is Data Cloud? Salesforce Staff April 24, 2024 Unlock trapped data with Data Cloud, the only data platform native to the world’s #1 AI CRM. Customer 360 Salesforce Platform Data Cloud
Marketing What Is Zero Copy? (and How It Works) Martin Kihn April 24, 2024 How can a customer data platform complement your data warehouse? By providing instant access to data without a lift-and-shift. Data Cloud Marketing Customer Data Platform
Marketing 4 Steps To Get Started With Generative AI in B2B Marketing Megan Cohn April 23, 2024 AI isn’t just for B2C companies. Learn how this technology can improve client relationships and help you grow. AI Data Analyst Generative AI
Service 5 Customer Service Trends You Need to Watch Rekha Srivatsan April 22, 2024 Our latest research reveals the top customer service trends as leaders shift their focus from cost-cutting to revenue generation. Serviceblazer Agentforce Self-Service
Salesforce Certifications 7 Key Tips for Acing Your Marketing Cloud Email Specialist Certification Brian Richardson April 22, 2024 Ready to take the Salesforce Marketing Cloud Email Specialist Certification? Here’s a list of practical strategies that will help you get prepped. Pardot Trailblazer Community Agentforce Marketing