Long checkout lines. Inventory gaps. Dissatisfied customers. As the Principal Director of Retail Consulting at Accenture, I’m all too familiar with the challenges of in-store shopping, especially during peak periods like seasonal sales…
Known for customizable pieces and its commitment to sustainable craftsmanship, Pandora is synonymous with accessible luxury jewelry. What started as a small shop in Copenhagen has grown into a global powerhouse brand with…
Sometimes your customers want to use self-service, but other times they want to speak to a service representative. Here's how to make it easy for your customers to contact you.