The traditional customer service model can be ineffective and frustrating. Here’s what happened when our agents tried case swarming for complex cases.
Volunteer time off (VTO) boosts morale, retention, and employee engagement. Here we share best practices for establishing your own program.
Often we look to technology to protect us from cyber threats. But it's more than that.
Telecom innovations, like advanced analytics, artificial intelligence, and automation, are reinventing the employee experience. Learn how these digital tools can attract the top talent you need.
What terms should your company use and how do you classify them? A taxonomy helps your team get on the same page with product messaging, customer outreach, and more.
Discover four ways Slack helps your service organization deliver faster, more streamlined support.
Don’t let misconceptions about net zero get in the way of becoming a sustainability leader.
Salesforce India's workplace culture is dedicated to inclusivity. Learn how diverse perspectives are valued from a recruiting leader.
When your workforce is engaged and motivated, your entire organization benefits. Here are three ways to give your employees the level of service your customers receive.
The right data and automation strategies can help ecommerce brands thrive in today’s economic climate and build resilience for tomorrow.
