Pediatric care is perhaps one of the most sensitive areas of healthcare. Unlike with adult care, clinicians often communicate and receive information second hand from a patient’s parent or guardian. This unique situation…
Marcus Chan, sales coach and president of Venli Consulting Group, details the most common sales objections and his unique formula for handling them.
There's a difference between designing for your customers and designing with them. Companies that embrace the latter can boost product adoption.
People expect government services to have the same ease of use as the big brands they know and love. What does this mean for the public sector customer experience?
Service down? Here’s how you can best communicate with customers during an outage, plus hot tips from our critical incident team for when the pressure is on.
Schneider Electric has done what many companies have found difficult: get a return on an AI investment. Their approach can work for your generative AI plans.
The acclaimed actor, comedian, and writer – who played a developer on “Silicon Valley” – called on companies to consider the ethical implications of AI. Here’s how you can do that.
Recognizing and honoring trailblazing women in STEM this Women’s History Month.
What will this emerging technology mean for service teams? Here are early thoughts.
Consistent sales projections start with open access to data — for everyone from rep to exec. Here’s how to do it.
