What is Knowledge Management? The Complete Guide
Top talent resigning? Here’s how knowledge management keeps their know-how from going with them and still provide great customer service.
Service
Featured Voices
5 Customer Service Trends You Need to Watch
Our latest research reveals the top customer service trends as leaders shift their focus from cost-cutting to revenue generation.
AI
Article
4 Customer Service Metrics You Should Measure
Guide your service teams, update leadership, and review your current customer service strategy using these go-to metrics.
Trailblazer Community
Article
What Is a Serviceblazer? Here’s What Community Members Told Us
Plus, six ways the Serviceblazer Community can help you realize your leadership potential.
What Is an Omnichannel Contact Center? Everything You Need to Know
Your service operations set up has a direct impact on customer experience. Here’s why an omnichannel contact center is best.
Serviceblazer
Article
36 Customer Service Statistics To Move Your Business Forward
What's the secret to leading a stellar service organization? According to our latest customer service statistics, it all comes down to AI, automation, and data integration.
Editors' Picks
3 Ways to Improve Your Field Service Sustainability Now
Here’s how to protect the Earth – and save on costs – with route optimization, intelligent asset management, AI, and remote assistance.
How to Provide a Great Contact Center Experience — Every Time
Here’s how to set your agents up to deliver the best contact center experience for your customers.
What Is Dispatch Management? Tips for Efficiency
Here’s how dispatch management can increase operational efficiency, reduce costs, and improve dispatcher and customer experience.
What Is a Customer Portal – And Why Do You Need One?
Sometimes, customers want a fast way to tackle issues on their own. Give them an easy self-service solution while saving agents time in the process.
Company Culture
Article
Call Center Burnout: 8 Signs You’re Hitting a Wall — And How To Bounce Back
Recognizing the signs of call center burnout, and knowing what steps to take, can make a profound difference in your health and happiness.
The Sixth Edition State of Service Report
