Conversational commerce is a new way to provide excellent customer service and commerce experiences on digital channels.
When call volume spikes, how do customer support teams scale up to meet needs and maintain CX? Automation to the rescue! Here’s how.
B2B commerce is seeing a surge — especially where the demand for fast, enjoyable experiences puts digital at the forefront. Here are four ways to drive growth.
Seasoned service experts share tips on how they help their work-from-home teams deliver exceptional service experiences in a time of increased contact volume.
Your technology team needs to do all they can to leverage existing Salesforce products to improve the customer experience and retain customers. Here’s how they can accomplish this now.
COVID-19 has changed the way we do sales forever. But companies are still buying. Here's how to keep up with the changing landscape.
Customer service is especially critical during this new time of normal. Learn how Lippert Components is supporting its RV customers from home and building stronger relationships through teamwork, soft skills, and agility.
Salesforce customer support spans the globe in 12 countries, supporting customers in 11 languages. In response to the coronavirus pandemic, here's how we moved service teams to work from home.
Read how Bernard and Stephanie have always focused on every client—and maintain this level of service as a six-person company.
Salesforce is providing a COVID-19 Response Package — a solution that can be deployed quickly and at no charge for six months— that grants free access to technology for emergency response teams, call centers and care management teams for health systems affected by coronavirus.
