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Tools like self-service storefronts and automatic product recommendations will keep customers satisfied and improve your operating margins.

What's the best way to team up with channel partners? We have three steps to consider as you develop a partnership plan.

How do you start a career in incident response? Explore how one Salesforce CSIRT gets the job done

With data at every turn, the airline is tackling customers' concerns, from in-flight experience to environmental emissions impact.

Get to know the essential vocabulary around workflow automation, process automation, business automation, and hyperautomation.

How do you decide which workflows to automate? We'll show you.

Your customer service team isn't the only ones responsible for customer service. Your entire company is.

Sonos found a way to bring the power of the in-store experience online, doubling down on digital-first revenue and e-commerce. Learn how the company delivered.

One of the world’s largest communications companies is adapting to how people interact across the globe. Learn how data and automation help drive its decisions.

The food producer uses advanced analytics to suggest products that maximize shelf revenue for its retail customers.