What are the benchmarks for success when the customer is at the center of everything? When sales quotas are no longer enough, what questions should you ask your business to make sure you measure up?
This is how companies are reimagining a new world of work, where the simplistic binary of home and office is obsolete.
This is how to evaluate your customer service automation efforts to see what’s improved for both customers and employees – and where to go next.
Applying technology for mortgage lending solutions that deepen relationships.
The pandemic accelerated the use of digital and virtual technologies in clinical trials particularly around patient interaction and support. What will that mean going forward?
Feeling burned out? You’re likely working too much. Harness these seven good reasons to leave work early today.
An AI model can generate sequences across natural language and proteins with attributes that go beyond the training distribution
Digital customer experience (CX) technology helps PetSmart put pet parents at the center of every brand transaction. Here’s what your business can learn from its data-driven methods.
Enterprise sales is not about selling products. It’s about delivering outcomes. We need to understand where the customer wants to go and work with executives at that company to get there. If this sounds complicated, don’t worry. We’ll break it down.
