Travel, Transportation, and Hospitality Archives

Customer Relationships

The Future of Travel Loyalty: How To Get Your Customer To Stick Around When Reward Point Balances Hit Zero

Jacqueline Nunley

July 21, 2021

Travelers are acting on their pent-up wanderlust. But are points and miles enough to keep them loyal for the long-term?

C-Suite

How Hilton Saved $1 Billion in Energy Costs, Retains Talent, and Delights Customers

Tiffani Bova

November 11, 2020

Research shows that happier employees bring you happier customers and more revenue.

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