AI Agents at Work

Employee Experience

The New Skills For the AI Era

How do you prepare your workforce for the agentic era? To answer this critical C-suite question, we developed the “4Rs” framework: Redesign how work gets done, Reskill your teams for new challenges, Redeploy talent to unlock agility, and Rebalance the partnership between people and AI. This blueprint is the core of our new Workforce Innovation Playbook. On this hub you’ll find essential skills employees need to thrive in the age of AI agents. We’ll explore topics related to human-AI collaboration, relationship building with AI agents, managing an AI/human workforce, and more.

Illustration of graduates at a graduation ceremony, wearing graduation caps / AI and entry level jobs

As AI automates mundane tasks, young workers are struggling to get jobs. But AI could also be the key to landing that first role.

Laura Hilgers •Senior Writer

10 New Jobs Created by AI: Is One Right for You?

Laura Hilgers •Senior Writer
Managing Work Is the New Must-Have AI Skill

Jacob Lehrbaum •SVP, Product Marketing
5 Ways Salesforce Employees Are Using AI To Innovate and Redefine Work

Tyler Ng •Corporate Communications Intern

Watch • 1:11 mins

3 Skills to Consider When Implementing Agentic AI
Watch • 16:29 mins

How Will AI Agents Impact Workers?
Watch • 4:52 mins

5 Essential Skills to Have as a Salesforce Architect

Human-AI collaboration: A half-human, half-robot person wearing a headset and working on a laptop.

The more you understand how AI works, and the better you communicate with it, the more you’ll get out of it.

Laura Hilgers

A man takes notes on a laptop as a robot instructs him on AI skills on a larger screen.

Ready to build your AI skills? Here’s an easy-to-follow guide that lets you learn at your own pace.

Benny Spiewak

The pace of AI has upended the traditional learning model. Here are four ways to rethink corporate training for the AI era.

Lisa Lee

Read our three practical tips for knowledge workers to stay valuable in the era of intelligent agents, including mastering AI-powered tools.

AI skills like machine learning, prompt engineering, and critical thinking help you use AI tools smartly as they become more essential to businesses.

Illustration of a long table with diverse co-workers sitting and standing with their computers. There's a collage of shapes in the background that represent digital screens and connectivity.

Four types of critical skills will help you thrive with AI to design great customer experiences.

Kat Holmes

A laptop presents many options to obtain Agentforce skills.

Discover the skills we leverage on our Agentforce team at Salesforce. See how they can help your team provide outstanding customer experiences.

Emily Winslow

Millennials have embraced AI more fully than any other generation, according to a new survey by Slack.

On a purple gradient background are four illustrations of people working at computers situated around an oversized lightbulb superimposed on a large blue cloud signifying hybrid collaboration.

Early insights from our research show how design roles are shifting and where the growth opportunities are.

Holly Prouty

AI literacy in action—humans and AI collaborating seamlessly.

Building a data-literate workforce doesn’t happen overnight—but with the right foundation, every team can turn data into a competitive advantage.

Hirak Vora

Zachary Stauber

To help workers feel comfortable using AI, create an open and transparent culture where workers can learn through experimentation.

Two women hugging, benefitting from the program.

Data-driven recommendations from AI agents make it easier to find the right mentor for each child in the program.

Workforce conversations that matter

As agentic AI rapidly evolves, staying informed is crucial. Follow the most impactful insights on social media.

Here's how one program is preparing young people to enter a job market where one of their coworkers will be a chatbot. https://t.co/LRyDu7yaSD
— Maclean’s Magazine (@macleans) August 20, 2025

If you’re not studying AI yet, the future will bring you pain and disappointment
I went through about 80k job postings, and 14% of them already require AI skills!

In a year, that number will be 30%, and in ten years a full 100%!
So dive into AI, and you’ll be on top! pic.twitter.com/P36G017uz7
— Mark AA (@Mark_A_V_A) August 18, 2025

10 Ways To Build AI Skills And Become Irreplaceable At Work https://t.co/ojBQS9yCr9 https://t.co/ojBQS9yCr9
— Forbes (@Forbes) August 8, 2025

Build your agentic AI skills and future-proof your career

Follow guided skill paths and get hands-on with Trailhead, our free online learning platform.

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Learn the basics of AI and the tech behind its amazing capabilities.

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Learn Management Best Practices

Explore the Salesforce Great Manager Model and discover strategies for being a great manager.

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Agentforce: Agent Planning

Learn best practices for planning an effective, trusted AI agent.

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The New Skills For the AI Era

How Is AI Affecting Entry-Level Jobs?

10 New Jobs Created by AI: Is One Right for You?

Managing Work Is the New Must-Have AI Skill

5 Ways Salesforce Employees Are Using AI To Innovate and Redefine Work

3 Skills to Consider When Implementing Agentic AI

How Will AI Agents Impact Workers?

5 Essential Skills to Have as a Salesforce Architect

Human-AI Collaboration: 4 Ways To Master One of Today’s Hottest Skills

How You Can Improve Your AI Skills in 6 Hours

The Half-Life of AI Skills Is Shrinking: Your Training Needs To Evolve

Mastering AI-Powered Tools: 3 Tips for AI Success

10 AI Skills You Need in Today’s Job Market

Design Jobs Are Getting an AI Makeover

Create Your Dream Team with These 7 Agentforce Skills

Millennials Are Quietly Leading the AI Revolution

Here Are Ways AI Helps Designers Rethink Skills and Jobs To Be Done

How AI Literacy Builds a Future-Ready Workforce — and What Agentforce Taught Us

The AI Paradox: Untangling Employee Hesitation to Unleash Agentic AI