Recent Stories

When a surface can change at every turn, you need to learn about how ontology helps guide agentic systems that keep on creating.

Powered by your data and built to support your team, the newest AI agents from Agentforce deliver faster, smarter service from day one.

Here are the support metrics we track with Agentforce on Help and why they're important for delivering great customer experiences, giving you insights into what to monitor for your own success.

How do you make a business case for better customer experience through a unifying data platform? This framework will get you there.

Plan, promote, engage, and convert your webinar attendees into loyal fans.

We implemented Data Cloud to deliver a clearer picture of the customer journey. Here's how it's paying off — and how it's powering our AI agents.

This year’s commerce and marketing conference has been one for the ages—and the agents.

Retail leaders are dealing with more complexity and uncertainty than ever. Today, 70% of retailers’ applications are disconnected, and they use over 44 different systems, on average, to run their businesses. This result?…

From AI to customer experience — explore the top small business trends that will define 2026 from our latest research.

Learn how to identify and define your target market to create marketing strategies that resonate with the right audience and drive business growth.