Catch what you missed at Dreamforce! Watch the Commerce Keynote and stream dozens of sessions on Salesforce+.

Watch here

Commerce Cloud

Turn every conversation into a conversion.

Commerce Cloud connects your entire business on one unified platform — from ecommerce and POS to order management. It's all powered by Agentforce, our trusted AI that proactively helps your teams with merchandising and your customers with guided shopping. This is how the world's leading brands get faster time to value, increase conversion and lower TCO.

Watch demo

See what’s new

These leaders trust Salesforce to power their ecommerce success.

Boost conversions by 13% with AI-native search.

AI-native search that understands shopper intent.

Seamlessly connect shoppers with what they want. Using real and simulated shopper data, Cimulate’s AI-driven model understands intent to deliver relevant search results that have proven to drive a 13% increase in conversion and a 17% jump in add-to-cart rates

Learn more

Here’s what sets Commerce Cloud apart.

99.99 %

historic uptime

Salesforce powers commerce for over two billion shoppers with 99.99% historical uptime.*

29 %

revenue increase

Salesforce customers saw a 29% increase in digital revenue by shifting from legacy channels.**

5 X

growth

Salesforce 2022 Cyber Week digital sales grew 11% compared to the industry average of 2%.***

27 %

faster

Salesforce helped merchandisers, developers, and admins automate processes 27% faster. ****

* Salesforce Commerce Platform Metrics; ** Salesforce Commerce Platform Metrics; *** Salesforce 2022 Cyber Week Metrics; **** Salesforce Customer Success Metrics 2022

Grow more. Worry less. Connect your business with Commerce Cloud.

Connect in-store and online with Unified Commerce.

B2C Commerce

From discovery to checkout, B2C Commerce is where customer expectations meet AI-powered business growth. See more revenue, productivity, and trusted success at scale.

Learn more

Order Management

Process orders seamlessly, wherever customers transact. Agent actions, real-time omni-channel inventory, and automated order routing reduce costs and increase revenue.

Learn more

Modern Point of Sale

Bring customer, order, and inventory data to your shop floor with a flexible, mobile-first POS. Move faster with built-in Salesforce integrations and no-code CMS.

Learn more

Scale, simplify, and grow with connected B2B.

B2B Commerce

Make buying more personal and selling more efficient with AI tools. Connect your business on a unified platform that helps you build trust and meet complex needs.

Learn more

Order Management for B2B

Split large-volume orders into multiple shipments and speeds. Work smarter and simplify cross-channel order management with a single code-base and AI-first experience.

Learn more

Revenue Lifecycle Management

Automate revenue operations while delivering seamless buying and selling experiences anywhere customers transact. Close deals fast with guided quoting and AI.

Learn more

Get faster time to value and lower TCO.

Composable Commerce

Realize ROI faster with a composable commerce platform. Enable more innovation with flexible, trusted storefronts for headless commerce.

Learn more

Payments

Increase conversions with an optimized, flexible checkout experience while cutting out complex integrations. Configure secure payments anywhere on our platform.

Learn more

Agentforce Guided Shopping

Turn conversations into conversions with Agentforce. Speed product discovery with visual product search, pulling in your product catalog directly in a chat

Learn more

An illustration of Salesforce CRM with callouts of Sales, Service, Marketing and Commerce

Start selling online with Starter Suite.

Launch a direct-to-consumer storefront with marketing, sales, and service capabilities built into an easy-to-use CRM suite. Connect every touchpoint with unified data and enhance customer experiences on every channel.

Learn more

Try for free

Smiling woman on laptop chatting with a support agent wearing a headset, with illustrated butterfly and plants.

Achieve your AI and data goals with Salesforce CTOs.

Trusted advisors with unmatched Salesforce experience and expertise, by your side.

Learn more

Stay up to date on all things commerce.

Sign up for our monthly commerce newsletter to get the latest research, industry insights, and product news delivered straight to your inbox.

Scott Streit, Director, Software Engineering, YETI

YETI is in a constant state of innovation. We want to be able to do that quickly and Salesforce enables us to do so.

Scott Streit

Director, Software Engineering, YETI

See the story

Learn new ecommerce skills with free, guided learning on Trailhead.

Keep up with the latest commerce trends, insights, and conversations.

Illustrated cover of the State of Commerce report, contains a person with brown hair holding a tablet device.

Research

Insights from 2,700 commerce leaders and 1.5 billion customers.

Get the report

Article

Generative AI is already improving ecommerce. Here’s how.

Read the article

Illustrated line graph showing an upwards trend. Astro with glasses on points towards the graph.

Article

Discover how B2B sales teams win with digital commerce.

Read the article

Guide

Hit your digital transformation goals with this step-by-step playbook .

Get the guide

See all resources

Watch the Commerce Cloud Keynote from Dreamforce.

Get deeper insights on new releases. Watch the Commerce Cloud Keynote over on Salesforce+. Hear straight from our leaders how our latest innovations will boost revenue.

Watch now

Explore our innovations

Get in touch and stay connected

Talk to an expert.

Tell us a bit more so the right person can reach out faster.

Request a call

Stay up to date.

Get the latest research, industry insights, and product news delivered straight to your inbox.

Follow us on LinkedIn.

Connect with us for daily insights and a front-row seat to new innovations.

Salesforce Commerce FAQ

Commerce Cloud is the best ecommerce platform for customer companies. Automate sales across the entire customer lifecycle by embedding AI-driven commerce everywhere — from flexible digital storefronts to embedded apps for sales, service, and marketing.

Commerce Cloud helps you manage your digital commerce business and grow your sales. Whether you have a B2B, B2C, or D2C ecommerce business, Commerce Cloud has the tools you need to succeed.

Commerce Cloud's ecommerce software offers features like headless commerce, composable commerce, order management, and payments. You can also integrate Commerce Cloud with your CRM software to track customer data and personalize their shopping experience.

Commerce Cloud is the ultimate ecommerce platform.

Commerce Cloud helps brands launch sooner, grow faster, and reach more customers. Leveraging the power of the cloud, our trusted technology will help you craft innovative customer experiences that drive higher conversions and average order value (AOV), productivity, and inspire brand loyalty. With artificial intelligence infused into the platform, we enable 1-to-1 personalization without the need for data scientists. Our robust technology partner ecosystem and our team of industry experts ensure your growth from planning to launch, and beyond.

Commerce Cloud includes everything you need for a complete unified commerce experience including digital storefronts, customer acquisition and loyalty tools, reporting and insights, order management, payments, and embedded apps.

In 2016 Salesforce completed the acquisition of Demandware which is now a part of Commerce Cloud.

An ecommerce platform will help you seamlessly launch and grow your digital business through a prebuilt infrastructure. This allows you to reach new customers, reduce operational costs, and grow sales with scalable tools for your online business.

Today's connected customer has high expectations. They interact with retail brands through many touchpoints — web, mobile, social, marketplaces, store, ads, and connected devices — and they want to buy in the moment, at any of these touchpoints. They expect each interaction to run smoothly, and for all interactions to be coordinated into a single, unified experience. Ecommerce software will help you transform your business so you can seamlessly manage online purchases, transactions, inventory, customer data, and create a seamless digital experience for customers.

When choosing the right ecommerce software prioritize a future-proof platform that is trusted, scalable, and readily supports international expansion enabling future growth. Look for a solution architected for flexibility with all the purpose-built tools you need to deliver innovation quickly. It is important to consider the total cost of ownership of any ecommerce solution including ability to integrate with other digital and third-party solutions, uptime, access to advanced features, ongoing support, and implementation.

Salesforce Commerce FAQ

In 2016 Salesforce completed the acquisition of Demandware which is now a part of Commerce Cloud.

Agentforce

Sales

Service

Marketing

Commerce

Analytics

Slack

Small Business

Data

Salesforce Platform

Net Zero

Customer Success

Partners and AgentExchange

Pricing

Automotive

Communications

Engineering, Construction & Real Estate

Consumer Goods

Education

Energy & Utilities

Financial Services

Healthcare

Life Sciences

Manufacturing

Media

Nonprofit

Professional Services

Public Sector

Retail

Technology

Travel, Transportation & Hospitality

Customer Stories

Salesforce on Salesforce Stories

Trailblazer Stories

Dreamforce

TDX

Connections

Tableau Conference

Informatica World

AIforce World Tours

Salesforce+

More Salesforce Events

Learning on Trailhead

Try Salesforce for Free

New to Salesforce

Blogs

Resources

Help & Documentation

Communities

Services & Plans

Account Management

About Salesforce

Our Values

Our Impact

Careers

Newsroom

Legal

More Salesforce Brands

Connect in-store and online with Unified Commerce.

B2C Commerce

Order Management

Modern Point of Sale

Scale, simplify, and grow with connected B2B.

B2B Commerce

Order Management for B2B

Revenue Lifecycle Management

Get faster time to value and lower TCO.

Composable Commerce

Payments

Agentforce Guided Shopping

YETI is in a constant state of innovation. We want to be able to do that quickly and Salesforce enables us to do so.

Insights from 2,700 commerce leaders and 1.5 billion customers.

Generative AI is already improving ecommerce. Here’s how.

Discover how B2B sales teams win with digital commerce.

Hit your digital transformation goals with this step-by-step playbook .

Talk to an expert.

Stay up to date.

Follow us on LinkedIn.

What is Commerce Cloud ?

What does Commerce Cloud do?