Commerce Cloud: Grow revenue everywhere.

Scale commerce with confidence on the most complete platform, powered by Einstein 1 — the #1 AI CRM and trusted platform for your customer data. Natively connect your commerce experiences to the #1 sales, service, and marketing apps, and activate data from any source with ease. From fast storefront setup to boosting sales, enhance your ecommerce journey across every customer touchpoint.

These leaders trust Salesforce to power their ecommerce success.

Here’s what sets Commerce Cloud apart.

99.99 %
historic uptime
Salesforce powers commerce for over two billion shoppers with 99.99% historical uptime.*
29 %
revenue increase
Salesforce customers saw a 29% increase in digital revenue by shifting from legacy channels.**
5 X
Salesforce 2022 Cyber Week digital sales grew 11% compared to the industry average of 2%.***
27 %
Einstein 1 helped merchandisers, developers, and admins automate processes 27% faster. ****

* Salesforce Commerce Platform Metrics; ** Salesforce Commerce Platform Metrics; *** Salesforce 2022 Cyber Week Metrics; **** Salesforce Customer Success Metrics 2022

Fuel growth with AI guidance, from storefront setup to conversions.

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Eight years running, Salesforce is a Leader in the 2023 Gartner® Magic Quadrant™ for Digital Commerce.

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Meet Starter Suite, the CRM that grows with your business

Find more leads, win more deals, and keep customers happy with an all-in-one CRM suite. Starter brings marketing, sales, service, and commerce together, so you can grow more efficiently with easy-to-use CRM tools.

Maximize ROI and prepare for a
future with AI.

With expert guidance, resources, and support, we help you put your data to work for AI.

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Salesforce Commerce FAQ

Commerce Cloud is the growth engine for customer companies. Automate sales across the entire customer lifecycle by embedding AI-driven commerce everywhere — from flexible digital storefronts to embedded apps for sales, service, and marketing.

Commerce Cloud helps brands launch sooner, grow faster, and reach more customers. Leveraging the power of the cloud, our trusted technology will help you craft innovative customer experiences that drive higher conversions and average order value (AOV), productivity, and inspire brand loyalty. With artificial intelligence infused into the platform, we enable 1-to-1 personalization without the need for data scientists. Our robust technology partner ecosystem and our team of industry experts ensure your growth from planning to launch, and beyond.

Commerce Cloud includes everything you need for a complete unified commerce experience including digital storefronts, customer acquisition an loyalty tools, reporting and insights, order management, payments, and embedded apps.

In 2016 Salesforce completed the acquisition of Demandware which is now a part of Commerce Cloud.

An ecommerce platform will help you seamlessly launch and grow your digital business through a prebuilt infrastructure. This allows you to reach new customers, reduce operational costs, and grow sales with scalable tools for your online business.

Today's connected customer has high expectations. They interact with retail brands through many touchpoints — web, mobile, social, marketplaces, store, ads, and connected devices — and they want to buy in the moment, at any of these touchpoints. They expect each interaction to run smoothly, and for all interactions to be coordinated into a single, unified experience. Ecommerce software will help you transform your business so you can seamlessly manage online purchases, transactions, inventory, customer data, and create a seamless digital experience for customers.

When choosing the right ecommerce software prioritize a future-proof platform that is trusted, scalable, and readily supports international expansion enabling future growth. Look for a solution architected for flexibility with all the purpose-built tools you need to deliver innovation quickly. It is important to consider the total cost of ownership of any ecommerce solution including ability to integrate with other digital and third-party solutions, uptime, access to advanced features, ongoing support, and implementation.