Salesforce delivers Customer Success.
With Salesforce, the world’s best-loved companies empower humans to do more with AI, acting on all their data to find deeper insights, drive automation and create greater customer success. See how.
Customer Success with Agentforce
Customer Story
reMarkable makes their mark with agent-first service and IT help.
With Agentforce, reMarkable delivers 24/7 customer service and employee IT support in Slack.
Pandora makes every online shopper feel like a gem with Agentforce.
AI agents help customers find the perfect jewellery and get instant answers to their questions.
Customer Story
Agentforce will help Formula 1 speed up service response by 80%.
Learn how F1 is driving fan growth with more personalised service for millions.
Customer Story
Heathrow to ease travel and grow revenue with agent-first experiences.
See how the airport will use AI to personalize experiences for 83 million passengers per year.
Customer Story
The Adecco Group connects 1:1 with each job seeker with Agentforce.
Learn how their agent-first approach will help them build meaningful connections at scale.
Customer Success with Data 360
Customer Story
Absa Group blazes new trails in agent-first banking with Agentforce.
AI-powered personalised support and instant answers help customers make confident decisions.
Customer Story
hipto improves customer conversion rate by 40% with connected data
Unified data and analytics powered by Data Cloud and Tableau help hipto generate four million leads a year with 10% conversion rate.
Customer Story
Secret Escapes will deliver fast, 24/7 support with Agentforce.
Autonomous agents will deliver on-demand support for travelers — with a personalized touch.
Customer Story
A new Standard for Customer Experience at Zota with Agentforce
Discover how Zota is transforming customer experience with Agentforce. By automating routine support with AI, Zota empowers its team to focus on complex needs—boosting efficiency, personalisation, and innovation across its Salesforce ecosystem.
Explore all our customer stories.
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Customer Story
KLM handles record daily volumes of support cases with Salesforce.
With adaptable and customised features and unbeatable team spirit, KLM reacted quickly to get a 10x spike in customer queries under control.
Customer Story
Breitling puts sustainability in the spotlight with Salesforce
Luxury watchmaker, Breitling, tracks and manages emissions at every touchpoint with Net Zero Cloud.
Customer Story
The Ministry of Justice Belgium transforms digitally to enhance services
Whether or not we consciously realize it, justice departments do more than mediate civil cases, adjudicate rights, resolve disputes, and support civic reintegration. They are also integral to creating new opportunities and enabling life-changing moments,
Customer Story
Shell Chemicals powers service revolution
Petrochemicals trailblazer drives customer satisfaction to an all-time high with seamless sales and service platform
Customer Story
Amazon Web Services - Salesforce
Amazon Web Services (AWS) uses Salesforce Sales Cloud, Community Cloud, the Salesforce1 Mobile App, and Data.com to lead the enterprise cloud computing market.
Customer Story
Roam makes travel payments simple and transparent for everyone
Travel companies can offer customers fixed-priced holiday bookings and greater transparency with the custom payments and risk management platform Roam built entirely on Salesforce.
Customer Story
Absa Group blazes new trails in agent-first banking with Agentforce.
AI-powered personalised support and instant answers help customers make confident decisions.
Customer Story
A new Standard for Customer Experience at Zota with Agentforce
Discover how Zota is transforming customer experience with Agentforce. By automating routine support with AI, Zota empowers its team to focus on complex needs—boosting efficiency, personalisation, and innovation across its Salesforce ecosystem.
Customer Story
Victorinox crafts customer experiences with Swiss precision
Salesforce optimises processes for Victorinox, making it easier to support its business customers. Its repair service is also now 40% more efficient.
Customer Story
Heathrow to ease travel and grow revenue with agent-first experiences.
See how the airport will use AI to personalize experiences for 83 million passengers per year.
Customer Story
GymNation accelerates growth with pioneering use of AI and automation
Salesforce facilitated GymNation’s growth from a single gym in 2018, to the Middle East’s leading gym operator with 20 locations and over 110,000 members.
Customer Story
hipto improves customer conversion rate by 40% with connected data
Unified data and analytics powered by Data Cloud and Tableau help hipto generate four million leads a year with 10% conversion rate.
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