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With Salesforce, the world’s best-loved companies empower humans to do more with AI, acting on all their data to find deeper insights, drive automation and create greater customer success. See how.
Customer Success with Agentforce
Customer Story
Agentforce will help Formula 1 speed up service response by 80%.
Learn how F1 is driving fan growth with more personalized service for millions.
Customer Story
The Adecco Group connects 1:1 with each job seeker with Agentforce.
Learn how their agent-first approach will help them build meaningful connections at scale.
Customer Story
Capita scales high-volume recruitment with Gen AI and Agentforce.
Agentforce will help Capita transform high-volume recruiting and launch a new business line.
Stories in the Spotlight.
Customer Story
bp boosts service agent productivity with Einstein chat summaries.
bp agents swap call transcripts for Einstein chat summaries, saving an estimated 2.5-4K hours.
Customer Story
How personalisation has helped boost Heathrow’s digital revenue 30%
Heathrow Airport is flying high with greater digitalisation and personalisation.
Customer Story
Santander UK sets up businesses for global success with Salesforce.
Santander UK sets up businesses for global success with Salesforce.
Customer Story
Trading home-grown tech for a platform transforming student experience
SWPS builds a closer relationship with students with a personal touch.
Explore all our customer stories.
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Customer Story
Rossignol brings the magic of the mountains to more people with AI.
Learn how the iconic sports and lifestyle brand uses Salesforce Customer 360 to build stronger connections and drive sales with personalized interactions on every channel.
Customer Story
How N26 is better serving its customers with Marketing and Service Cloud.
Data-driven service and marketing makes banking easier and more intuitive for customers and employees alike.
Customer Story
Schneider Electric supercharges its global workforce with data and automation.
For this global leader in energy management and automation, efficient teams are the force behind customer satisfaction.
Customer Story
Personalising the customer experience, with Salesforce
ales Cloud, Marketing Cloud, and Einstein help Bayer’s Consumer Health division to drive ‘data-powered sales’ through highly personalised digital touchpoints.
Customer Story
Centrica makes people’s homes smarter with Salesforce.
An energy and services group boosts growth for its Connected Home initiative with personalised marketing content, integrated services, and high customer satisfaction ratings.
Customer Story
Hotel Chocolat grows its brand fan base with Salesforce.
Learn how the premium chocolate brand tripled digital revenue in 18 months with new products, channels, and insights.
Customer Story
Halfords transforms its digital business thanks to Salesforce.
Halfords keeps the UK moving during COVID-19 with new trading platform using Salesforce.
Customer Story
KPN supercharges sales with Salesforce
Telecom giant hits 1,000 orders a week without increasing headcount with better visibility and more productive workforce
Customer Story
PwC is a Trailblazer in digitally enabled professional services.
PwC digitally transforms its global business by putting people first.
Customer Story
Guest profiles strengthen Caesars’ ties with top gaming clients.
Caesars Entertainment is drawing on its long history of excellent customer service to win the game by building closer relationships with VIP clients and offering industry-leading service.
Customer Story
Philips listens to its customers — so it can build products that people really need.
For 120+ years, Philips’s innovative lighting, healthcare, and consumer lifestyle solutions have improved the lives of people all over the world. With Salesforce, the company gets a deeper level of understanding of its customers in individual markets so i
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