Salesforce delivers Customer Success.
With Salesforce, the world’s best-loved companies empower humans to do more with AI, acting on all their data to find deeper insights, drive automation and create greater customer success. See how.
Customer Success with Agentforce
Customer Story
Finnair’s Finnish hospitality shines with Agentforce's 24/7 support.
80% of customer service questions are now resolved by AI agents.
Customer Story
Boat Bike Tours delivers tailored itineraries at scale with Agentforce
Always-on AI agents handle quotes and booking so staff can focus on personalised service.
Customer Story
reMarkable makes their mark with agent-first service and IT help.
With Agentforce, reMarkable delivers 24/7 customer service and employee IT support in Slack.
Pandora makes every online shopper feel like a gem with Agentforce.
AI agents help customers find the perfect jewellery and get instant answers to their questions.
Customer Story
Agentforce will help Formula 1 speed up service response by 80%.
Learn how F1 is driving fan growth with more personalised service for millions.
Customer Story
Heathrow to ease travel and grow revenue with agent-first experiences.
See how the airport will use AI to personalize experiences for 83 million passengers per year.
Customer Story
The Adecco Group connects 1:1 with each job seeker with Agentforce.
Learn how their agent-first approach will help them build meaningful connections at scale.
Customer Success with Data 360
Customer Story
Absa Group blazes new trails in agent-first banking with Agentforce.
AI-powered personalised support and instant answers help customers make confident decisions.
Customer Story
hipto improves customer conversion rate by 40% with connected data
Unified data and analytics powered by Data Cloud and Tableau help hipto generate four million leads a year with 10% conversion rate.
Customer Story
Secret Escapes will deliver fast, 24/7 support with Agentforce.
Autonomous agents will deliver on-demand support for travelers — with a personalized touch.
Customer Story
A new Standard for Customer Experience at Zota with Agentforce
Discover how Zota is transforming customer experience with Agentforce. By automating routine support with AI, Zota empowers its team to focus on complex needs—boosting efficiency, personalisation, and innovation across its Salesforce ecosystem.
Explore all our customer stories.
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Customer Story
Centrica makes people’s homes smarter with Salesforce.
An energy and services group boosts growth for its Connected Home initiative with personalised marketing content, integrated services, and high customer satisfaction ratings.
Customer Story
Hotel Chocolat grows its brand fan base with Salesforce.
Learn how the premium chocolate brand tripled digital revenue in 18 months with new products, channels, and insights.
Customer Story
Halfords transforms its digital business thanks to Salesforce.
Halfords keeps the UK moving during COVID-19 with new trading platform using Salesforce.
Customer Story
KPN supercharges sales with Salesforce
Telecom giant hits 1,000 orders a week without increasing headcount with better visibility and more productive workforce
Customer Story
Semilab creates blueprint for success with Salesforce
Specialist manufacturer streamlines global operations with smarter processes, customer community, and better collaboration
Customer Story
ALDO’s Success Story
ALDO, a leading fashion footwear and accessory brand, started using Salesforce to gain better insight into its customers’ preferences in order to be able to serve them better.
Customer Story
PwC is a Trailblazer in digitally enabled professional services.
PwC digitally transforms its global business by putting people first.
Customer Story
EA transforms the customer experience for its online gamers.
Electronic Arts (EA) is transforming its business to keep pace with innovations in gaming and engage more closely with customers. "Building a great gaming experience is no longer enough. Publishers need to up their game and be totally connected with c
Customer Story
Canon’s Customer Company Transformation
For more than 75 years, Canon has been known for pioneering innovative imaging products. As it seeks to compete in a new social, mobile world, Canon is using Salesforce to connect with customers and employees, and focus its business around them.
Customer Story
Guest profiles strengthen Caesars’ ties with top gaming clients.
Caesars Entertainment is drawing on its long history of excellent customer service to win the game by building closer relationships with VIP clients and offering industry-leading service.
Customer Story
Procter & Gamble division synchronizes sales and service for customer satisfaction.
Procter & Gamble division synchronizes sales and service for customer satisfaction.
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