Salesforce delivers Customer Success.
With Salesforce, the world’s best-loved companies empower humans to do more with AI, acting on all their data to find deeper insights, drive automation and create greater customer success. See how.
Customer Success with Agentforce
Customer Story
Finnair’s Finnish hospitality shines with Agentforce's 24/7 support.
80% of customer service questions are now resolved by AI agents.
Customer Story
Boat Bike Tours delivers tailored itineraries at scale with Agentforce
Always-on AI agents handle quotes and booking so staff can focus on personalised service.
Customer Story
reMarkable makes their mark with agent-first service and IT help.
With Agentforce, reMarkable delivers 24/7 customer service and employee IT support in Slack.
Pandora makes every online shopper feel like a gem with Agentforce.
AI agents help customers find the perfect jewellery and get instant answers to their questions.
Customer Story
Agentforce will help Formula 1 speed up service response by 80%.
Learn how F1 is driving fan growth with more personalised service for millions.
Customer Story
Heathrow to ease travel and grow revenue with agent-first experiences.
See how the airport will use AI to personalize experiences for 83 million passengers per year.
Customer Story
The Adecco Group connects 1:1 with each job seeker with Agentforce.
Learn how their agent-first approach will help them build meaningful connections at scale.
Customer Success with Data 360
Customer Story
Absa Group blazes new trails in agent-first banking with Agentforce.
AI-powered personalised support and instant answers help customers make confident decisions.
Customer Story
hipto improves customer conversion rate by 40% with connected data
Unified data and analytics powered by Data Cloud and Tableau help hipto generate four million leads a year with 10% conversion rate.
Customer Story
A new Standard for Customer Experience at Zota with Agentforce
Discover how Zota is transforming customer experience with Agentforce. By automating routine support with AI, Zota empowers its team to focus on complex needs—boosting efficiency, personalisation, and innovation across its Salesforce ecosystem.
Explore all our customer stories.
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Customer Story
The Adecco Group connects 1:1 with each job seeker with Agentforce.
Learn how their agent-first approach will help them build meaningful connections at scale.
Customer Story
Trading home-grown tech for a platform transforming student experience
SWPS builds a closer relationship with students with a personal touch.
Customer Story
Santander UK helps more SMEs achieve their international trade ambitions with Salesforce
Bank provides businesses with personalised recommendations for expanding into new markets and making new connections with a pioneering digital platform.
Customer Story
Doppelgänger boosts online sales 720%
With data, AI, and marketing automation, Doppelgänger creates a seamless omnichannel shopping experience.
Customer Story
CMB Monaco: Tailored Customer Relationships
Die Privatbank CMB Monaco diversifiziert ihre Dienstleistungen und bietet Kund:innen mit Salesforce passgenaue Angebote.
Customer Story
bp boosts service agent productivity with Einstein chat summaries.
bp agents swap call transcripts for Einstein chat summaries, saving an estimated 2.5-4K hours.
Customer Story
British Airways empowers staff to achieve their potential with data-driven insight
Leading airline empowers employees to achieve their potential by creating accessible, attractive, and easy to digest Tableau dashboards.
Customer Story
Putting drivers first: Pirelli gets proactive with data
Sustainable, efficient, and customer-first – all in a day’s work for this leading manufacturer.
Customer Story
Khazenly delivers exceptional merchant experience and faster release
See how ambitious e-logistics and fulfilment start-up uses AI, data + CRM to redefine ecommerce
Customer Story
Rossignol brings the magic of the mountains to more people with AI.
Learn how the iconic sports and lifestyle brand uses Salesforce Customer 360 to build stronger connections and drive sales with personalized interactions on every channel.
Customer Story
How N26 is better serving its customers with Marketing and Service Cloud.
Data-driven service and marketing makes banking easier and more intuitive for customers and employees alike.
Customer Story
Municipality of Purmerend is encouraging heat transition with Salesforce
Learn how the municipality of Purmerend is helping households to eliminate natural gas usage with a centralised data platform
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