Salesforce delivers Customer Success.
With Salesforce, the world’s best-loved companies empower humans to do more with AI, acting on all their data to find deeper insights, drive automation and create greater customer success. See how.
Customer Success with Agentforce
Customer Story
Finnair’s Finnish hospitality shines with Agentforce's 24/7 support.
80% of customer service questions are now resolved by AI agents.
Customer Story
Boat Bike Tours delivers tailored itineraries at scale with Agentforce
Always-on AI agents handle quotes and booking so staff can focus on personalised service.
Customer Story
reMarkable makes their mark with agent-first service and IT help.
With Agentforce, reMarkable delivers 24/7 customer service and employee IT support in Slack.
Pandora makes every online shopper feel like a gem with Agentforce.
AI agents help customers find the perfect jewellery and get instant answers to their questions.
Customer Story
Agentforce will help Formula 1 speed up service response by 80%.
Learn how F1 is driving fan growth with more personalised service for millions.
Customer Story
Heathrow to ease travel and grow revenue with agent-first experiences.
See how the airport will use AI to personalize experiences for 83 million passengers per year.
Customer Story
The Adecco Group connects 1:1 with each job seeker with Agentforce.
Learn how their agent-first approach will help them build meaningful connections at scale.
Customer Success with Data 360
Customer Story
Absa Group blazes new trails in agent-first banking with Agentforce.
AI-powered personalised support and instant answers help customers make confident decisions.
Customer Story
hipto improves customer conversion rate by 40% with connected data
Unified data and analytics powered by Data Cloud and Tableau help hipto generate four million leads a year with 10% conversion rate.
Customer Story
A new Standard for Customer Experience at Zota with Agentforce
Discover how Zota is transforming customer experience with Agentforce. By automating routine support with AI, Zota empowers its team to focus on complex needs—boosting efficiency, personalisation, and innovation across its Salesforce ecosystem.
Explore all our customer stories.
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Customer Story
Formula 1® resolves fans’ race-day issues 80% faster with {{product.service}}
See how Formula 1 uses Agentforce to deliver faster, personalised customer service — unifying fan data to resolve issues quickly and earn 90% fan satisfaction.
Customer Story
Formula 1® delivers 22% higher click-through rates with Agentforce Marketing
Formula 1 uses Agentforce Marketing and Data 360 to deliver personalised fan experiences, increasing engagement and click-through rates by 22%.
Customer Story
Formula 1® makes the rules accessible to every fan with Agentforce
How Formula 1 uses Agentforce to explain complex rules, answer fan questions instantly, and create personalised, real-time engagement for millions of fans.
Customer Story
L’Oréal handles consumer support cases 64% faster with Agentforce
Learn how L’Oréal uses Service Cloud and Data 360 to draft replies, validate intent, and cut case handling time by 64% for advisors across 25 brands
Customer Story
L'Oréal makes product expertise available on demand with Agentforce
See how L’Oréal uses Agentforce to provide 24/7 AirLight Pro troubleshooting, answer product questions, and connect consumers with advisors when needed.
Customer Story
L'Oréal provides order status updates on demand with Agentforce
See how L'Oréal uses Agentforce to provide 24/7 order updates, verify shoppers, and seamlessly hand complex inquiries to consumer care advisors.
Customer Story
Volkswagen Group drives innovation with humans and AI agents, together.
The Salesforce Platform powers personalised journeys across brands, markets, and channels.
Customer Story
With Agentforce, support from Endress+Hauser is even more precise — just like their products.
A supportive digital workforce will deliver accurate answers to over 47,500 questions a year.
Customer Story
SmarterPay drives 6x growth in payment processing
Salesforce helps SmarterPay scale faster with connected sales, service, and AI
Customer Story
AI Grid powers business growth with Salesforcee
Driving future success with automated email campaigns and better lead nurturing
Customer Story
Flip Computing gets ready for rapid growth with Salesforce
Micro-business reaches 27,000 users in 111 countries just six months after launching its creative coding tool for children and educators. With efficient, automated flows, the sky’s the limit.
Customer Story
Tillväxtstöd scales rapidly with 5x more efficient sales
With Salesforce, Tillväxtstöd is growing faster, increasing sales productivity 5x, and providing a more connected customer experience.
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