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With Salesforce, the world’s best-loved companies empower humans to do more with AI, acting on all their data to find deeper insights, drive automation and create greater customer success. See how.
Customer Success with Agentforce
Customer Story
Agentforce will help Formula 1 speed up service response by 80%.
Learn how F1 is driving fan growth with more personalized service for millions.
Customer Story
The Adecco Group connects 1:1 with each job seeker with Agentforce.
Learn how their agent-first approach will help them build meaningful connections at scale.
Customer Story
Capita scales high-volume recruitment with Gen AI and Agentforce.
Agentforce will help Capita transform high-volume recruiting and launch a new business line.
Stories in the Spotlight.
Customer Story
bp boosts service agent productivity with Einstein chat summaries.
bp agents swap call transcripts for Einstein chat summaries, saving an estimated 2.5-4K hours.
Customer Story
How personalisation has helped boost Heathrow’s digital revenue 30%
Heathrow Airport is flying high with greater digitalisation and personalisation.
Customer Story
Santander UK sets up businesses for global success with Salesforce.
Santander UK sets up businesses for global success with Salesforce.
Customer Story
Trading home-grown tech for a platform transforming student experience
SWPS builds a closer relationship with students with a personal touch.
Explore all our customer stories.
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Customer Story
Customer clarity helps Bridgement drive 120% increase in profitability
Single view of the customer helps financial market disruptor streamline access to business funding.
Customer Story
Want to Boost Ecommerce? Learn How Guess is Creating Richer Experiences
Discover how Guess has increased online sales with greater personalisation and digitalisation.
Customer Story
L'Oréal creates unique beauty experiences with a data-driven approach.
Learn how L'Oréal is building the future of beauty from a century of data.
Customer Story
Barclays' Customer Success Story
Barclays Bank simplifies the mortgage application process for thousands of brokers and customers in the UK with pioneering community platform
Customer Story
KLM handles record daily volumes of support cases with Salesforce.
With adaptable and customised features and unbeatable team spirit, KLM reacted quickly to get a 10x spike in customer queries under control.
Customer Story
Breitling puts sustainability in the spotlight with Salesforce
Luxury watchmaker, Breitling, tracks and manages emissions at every touchpoint with Net Zero Cloud.
Customer Story
Shell Chemicals powers service revolution
Petrochemicals trailblazer drives customer satisfaction to an all-time high with seamless sales and service platform
Customer Story
Amazon Web Services - Salesforce
Amazon Web Services (AWS) uses Salesforce Sales Cloud, Community Cloud, the Salesforce1 Mobile App, and Data.com to lead the enterprise cloud computing market.
Customer Story
Roam makes travel payments simple and transparent for everyone
Travel companies can offer customers fixed-priced holiday bookings and greater transparency with the custom payments and risk management platform Roam built entirely on Salesforce.
Customer Story
Absa Group blazes new trails in agent-first banking with Agentforce.
AI-powered personalised support and instant answers help customers make confident decisions.
Customer Story
A new Standard for Customer Experience at Zota with Agentforce
Discover how Zota is transforming customer experience with Agentforce. By automating routine support with AI, Zota empowers its team to focus on complex needs—boosting efficiency, personalisation, and innovation across its Salesforce ecosystem.
Customer Story
Victorinox crafts customer experiences with Swiss precision
Salesforce optimises processes for Victorinox, making it easier to support its business customers. Its repair service is also now 40% more efficient.
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