AI is transforming Healthcare with faster diagnoses, more personalised treatments, and smoother operations. Here's how it's being used now and what to expect in the future.
As artificial intelligence (AI) evolves, the potential applications for AI in healthcare have skyrocketed.
According to our research, almost 90% of healthcare workers stay late every week to get their paperwork done. Seven in ten of these workers say they would welcome AI agents to help them finish tasks like coordinating care, analysing medical policies for request approvals, communicating with patients, and creating personalised treatment plans. However, only 39% feel prepared to do so. As AI agents and other applications revolutionise patient care, diagnosis, treatment, and operational efficiency, healthcare industry leaders need strategies to identify how and where they can implement AI most effectively.
AI in healthcare is the application of artificial intelligence technology in the medical field. Using machine learning algorithms, AI analyses vast amounts of patient data, enabling faster, more accurate diagnoses and personalised treatment plans under the supervision of healthcare professionals. Essentially, AI mimics human intelligence to help providers make more informed medical decisions, identify risks, and improve patient care.
AI also automates routine tasks and boosts efficiency, giving healthcare providers time and resources to focus on patient engagement and personalised care. Today's AI systems can provide real-time clinical support, create individualised medicine protocols, detect imaging anomalies, and accelerate drug development.
Generative AI uses large language models to create new content from existing data. Many providers already use generative AI to create patient-facing communications, translate treatment plans into other languages, and create visit summaries and discharge instructions. Additional healthcare use cases include clinical decision support, virtual patient simulations, and chronic disease management. This technology can improve efficiency, boost productivity, increase patient engagement, and ensure consistent quality of care.
Natural language processing (NLP) identifies meaningful patterns and insights from written text, so computers can interact with human language. In healthcare, NLP can analyse unstructured clinical notes, documentation, and communications to drive better clinical and operational decisions. For example, providers can use NLP to assess the quality of care based on patient feedback, create care summaries, and flag potential quality issues.
Conversational AI allows humans to use everyday language to “talk” to AI, eliminating the need for complicated coding. Healthcare providers and patients can directly ask the computer for information, such as appointment details, follow-up summaries, clinical guidelines, and administrative support. By making AI interactions as simple as talking to a colleague, conversational systems dramatically increase adoption and accessibility.
Healthcare AI agents are intelligent digital assistants that can complete complex tasks with minimal human oversight. Agentic AI can autonomously handle multistep workflows in areas like patient intake, care coordination, follow-up management, and much more. Agents can also answer patient questions, summarise medical history, and generate discharge instructions following a procedure. With Salesforce Agentforce, healthcare organisations can build custom agents that continuously learn and improve their performance on specific tasks.
Machine learning algorithms and predictive analytics analyse healthcare data to identify patterns and predict future outcomes. It enables proactive assessments and allows physicians to diagnose illnesses earlier, improve patient care, and design personalised treatment plans. In the pharmaceutical industry, machine learning can identify promising drug candidates, predict drug properties and interactions, and simulate drug trials.
The foundational value of AI in healthcare is that it helps providers serve patient needs more effectively. With AI agents, predictive analytics, and other AI-enabled tools, healthcare organisations can improve the patient experience and on-the-job efficiency.
Here are some ways AI benefits healthcare:
AI is moving beyond early experimental applications to advance healthcare delivery across hospitals, clinics, and health systems worldwide. Many healthcare organisations have successfully used AI to accelerate diagnosis, treatment, and care decisions.
AI is moving beyond early experimental applications to advance healthcare delivery across hospitals, clinics, and health systems worldwide. Many healthcare organisations have successfully used AI to accelerate diagnosis, treatment, and care decisions.
In the emergency department, AI triage systems help prioritise patient care by analysing symptoms, vital signs, and medical history to determine urgency levels. ED personnel can use AI to predict which patients are most likely to require immediate intervention so they can allocate resources more effectively during peak times and prevent overcrowding.
In ambulatory settings, AI-powered assessment tools help determine whether patients need in-person visits, telehealth consultations, or can manage symptoms at home.
Advancements in robotic surgical technology improve precision in complex procedures and reduce human error. These systems can provide better visualisation, adapt to individual patient anatomy, suggest optimal incision paths, and alert surgeons to potential complications before they occur. Hospitals implementing robotic surgery report reduced blood loss, shorter hospital stays, and improved surgical outcomes, particularly in delicate procedures like cardiac and neurological operations.
Predictive AI models analyse data so healthcare organisations can offer more effective services for communities. Using predictive analytics, they can forecast disease outbreaks, identify at-risk populations, and recommend tailored interventions to meet both individual and population-level needs. For example, one population health company uses Agentforce to create care summaries, update charts, schedule follow-ups, and provide personalised health education.
Virtual assistants integrate with electronic health records to provide 24/7 patient support. They can handle routine enquiries, schedule appointments and follow-ups, and supply personalised health information based on patient history. For more complex issues, the technology seamlessly escalates conversations to an appropriate care team member. One health organisation uses virtual health assistants to transform diabetes care management by facilitating ongoing health conversations, recommending lifestyle changes, coordinating prescription refills, and connecting patients with providers when needed.
Machine learning algorithms accelerate pharmaceutical research by screening potential drug candidates, predicting interactions and side effects, and optimising clinical trial design. The technology is especially valuable for rare diseases where traditional research requires extensive time and resources. With agentic AI, pharmaceutical companies can analyse new treatments quickly, reduce developmental costs, and get new drugs and therapies to market faster.
As the healthcare industry moves beyond early implementations of AI, new applications offer deeper functionality and more targeted benefits. In clinical settings, for example, ambient listening AI
technology uses voice recognition to summarise and document clinical conversations and interactions, drastically reducing time spent on paperwork.
AI-enhanced remote patient care
uses predictive analytics, wearable devices, and diagnostic tools to monitor patient health and create personalised treatment plans.
Medical imaging
AI applications can already identify anomalies like fractures and strokes more quickly than humans can. As the technology progresses, it will be able to offer real-time support during scans, predict disease progression, and use multimodal input
(imaging, lab tests, clinical notes, etc.) to improve diagnostics.
AI can also improve the precision of diagnosis and prognosis by identifying genetic biomarkers
that predict disease progression. With this technology, doctors can predict patient susceptibility and identify which treatments will provide the greatest benefit.
AI holds enormous potential for healthcare and life sciences, but it's not a replacement for human analysis. Instead, it is best used as a support tool that helps providers work faster and more efficiently. Even in the best-case scenarios, however, there are still challenges to successful implementation.
Let's look at some of the technical, regulatory, and human factors that can create barriers for AI in healthcare.
Strict regulatory requirements for HIPAA compliance, patient consent, and security protocols create challenges for AI implementation, since machine learning requires AI systems to access huge sets of data.
Many healthcare providers have legitimate concerns about accuracy, liability, and loss of clinical autonomy when using AI.
AI tools require specific technology capabilities, which aren't always present in legacy systems. Data may be in silos, it may be stored in nonstandard formats, and systems may not work together effectively.
Patient Safety
AI can make mistakes that lead to incorrect analysis, especially if the data is incomplete or lacks diversity. These problems can lead to incorrect diagnoses or faulty recommendations that could impact patient safety.
AI can make mistakes that lead to incorrect analysis, especially if the data is incomplete or lacks diversity. These problems can lead to incorrect diagnoses or faulty recommendations that could impact patient safety.
In 2025, the FDA issued guidance for AI-enabled medical devices
and for the use of AI in drug development
. These guidelines aim to create enforceable standards that ensure transparency, reduce bias, and protect sensitive information, but steps still need to be taken.
Because AI relies on past data to make predictions and decisions, inaccurate, incomplete, or biased data can lead to flawed decisions that may negatively impact patient care. Current regulatory gaps allow companies to rely on nonbinding voluntary guidelines that may introduce healthcare disparities into the algorithm. Addressing this bias with responsible AI
is essential to ensure fair and equitable outcomes.
Healthcare AI has moved beyond the proof-of-concept phase into real-world deployment that delivers measurable results. Today, the key question facing healthcare organisations is how to move beyond the hype and choose solutions that provide genuine value. The path forward depends on thoughtful, strategic implementation that harnesses AI's transformative potential to improve patient outcomes and create efficient, sustainable operations.
Learn more about what Healthcare AI can do for your organisation.
AI in healthcare uses machine learning, artificial intelligence algorithms, and natural language processing to help providers analyse medical data faster, assist with diagnostic processes, create personalised treatment plans, and streamline administrative tasks. Under the direction of healthcare professionals, AI can improve patient care and support clinical decision-making.
AI helps healthcare providers analyse patient data, imaging, and symptoms more quickly so they can deliver faster, more accurate diagnoses, create personalised care recommendations, and predict outcomes more accurately. It can also automate appointment scheduling, provide 24/7 access to health information, and handle insurance verification, billing, and paperwork faster.
No single solution is best for every healthcare environment, because different technologies serve different purposes. Organisations should consider broadly applicable AI resources, such as agentic AI, AI-enabled platforms, and patient-centric systems that can support personalised care. Specific AI tools like those used in diagnostics or drug development should be considered based on the needs of the organisation.
AI can reduce administrative costs across departments by automating administrative tasks, reducing the time needed for documentation, and optimising schedules. It also helps human workers do their jobs more efficiently, freeing their time to focus on complex diagnostics, patient interactions, and strategic initiatives.
Salesforce Data Cloud brings information from different sources into one unified platform, making it possible for AI to analyse healthcare data quickly and accurately. Working with the systems and apps you already have, Data Cloud creates a complete picture of patient and business information all in one place.
Writers were aided by AI to draught these FAQs questions
