Transform customer operations by seamlessly integrating customer, product, and asset data across a unified value chain. Boost efficiency, streamline operations, drive revenue, and enhance productivity with AI agents that work alongside your human workforce.
* Manufacturing Customer Success Survey and Customer Stories
Reimagine an AI-driven value chain with Agentforce for Manufacturing. Give your employees and customers the 24/7 support they need to boost team productivity.
Over 800 industry decision makers worldwide reveal their strategic priorities, challenges and initiatives in the age of AI.
Evaluate the potential financial impact of Salesforce for Manufacturing on your organisation.
It starts with the #1 AI CRM for Agentforce Manufacturing.
Watch top sessions on demand for Agentforce Manufacturing, and hear how leaders use Salesforce industry-specific innovations to drive profitable growth and exceptional service with Agentforce 360 for Agentforce Manufacturing.
Agentforce Manufacturing is the industry's first fully agentic commercial operating platform, purpose-built to unify humans and AI agents on the world's #1 AI CRM. By seamlessly connecting Sales, Service, Channel, and your entire Installed-Base, we eliminate the friction between planning and execution across the complete commercial lifecycle.
Manage your complete book of business. Eliminate silos and ensure smooth collaboration between sales and operations.
Enable faster and smarter service experiences optimised from the contact centre through service operations to field technicians and customers.
Drive greater channel partner visibility, engagement and performance.
Salesforce, as a technology platform, has proven its adaptability. It’s been shown that we can build many services and solutions on it that offer extra value for our internal users, customers and ultimate end-users. It’s a central part of our vision for the future.
Tuomas PyyhtiäSolution Owner, Field Service Operations, KONE
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Learn how Salesforce connects the value chain.
Customer relationship management (CRM) for the manufacturing industry is a system for managing all of your company’s interactions with current and potential customers and partners like distributors. It also helps manage critical information, such as asset data, order management and demand forecasting.
A manufacturing CRM can help you to get 360-degree visibility into your customers, partner and asset data to help manage your complete book of business, transform your service centre and drive near real-time collaboration. It integrates with ERP and supply chain management and drives efficiency.
First, determine what you want a manufacturing CRM to solve. A manufacturing CRM should include functionality, such as customer, product and asset information, partner performance and collaboration management, processes to manage your book of business, embedded analytics, AI and more.
Agentforce 360 for Manufacturing, formerly known as Salesforce for Manufacturing, connects manufacturers' value chains to solve industry challenges with the Agentforce platform and innovative manufacturing solutions built to decrease costs, increase margins, increase productivity, and drive efficient growth.
Agentforce 360 for Manufacturing offers a complete suite of innovative manufacturing solutions to help manage your complete book of business, reimagine omni-channel service, collaborate with channel partners, and act on intelligent insights with automation.
To start, think about your main challenges. Then get to know our Manufacturing solutions: Modernise their Commercial Operations, Transform their Service Experience, Simplify their Partner Engagement, and Translate Data Into Intelligent Insight and Actions.
Agentforce Manufacturing is the industry-specific innovations (formally known as Manufacturing Cloud) that are focussed on delivering purpose-built capabilities for manufacturing companies. These include the Manufacturing Industry-specific data model, applications and application logic, and user experience components as well as agentic AI capabilities — all designed specifically for the needs of the Manufacturing Industry. Agentforce 360 for Manufacturing refers to the entirety of Salesforce for the manufacturing industry. This extensible platform provides access to solutions for field service, supply chain management, partner relationship management, analytics, collaboration, integration, customer engagement, broader agentic AI capabilities, and more.
