Try the world’s #1 service platform: the time-saving, joy-boosting, relationship-building machine.

Build loyalty with every interaction using complete customer support software.

 

Give your agents the insights to understand their customers.

Resolve cases faster using a suite of powerful productivity tools that give agents a complete, shared view of every customer and interaction. 

Help customers find answers themselves with a self-service portal.

Connect customers to account information, knowledge articles, and step-by-step instructions. Provide one-on-one agent assistance by embedding chat support. 
 

Always be ready to support any customer on any channel.

Reach your customers on the channels they're most comfortable using, including mobile messaging, web chat, social media, and more. 

Resolve more onsite support issues on the first visit.

Streamline your field service operations with solutions for every industry and role. Give your field agents, dispatchers, and techs the tools they need to complete cases the first time. 
 
 

Learn how Salesforce Uses Salesforce to make the world’s happiest customers.

New video—go inside our Customer Success Center to see how our agents achieve a >9 CSAT with the Lightning Service Console.
 
 

CUSTOMER SUCCESS SPOTLIGHT

Farmers Insurance® is a Trailblazer.

The important thing ... is that we have to meet the needs of the customer. And as the customer changes, we have to change.”

RON GUERRIER, CHIEF INFORMATION OFFICER
 

Over 150,000 companies keep their customers happy with Salesforce.

 
 

Pricing

From out-of-the-box to fully customizable support, find the best solution for your customers.

 
Small business CRM for up to 10 users
25
/user/month*
(billed annually)
Complete service CRM for teams of any size
75
/user/month*
(billed annually)
MOST POPULAR
Customizable CRM for comprehensive service
150
/user/month*
(billed annually)
Unlimited CRM power
300
/user/month*
(billed annually)
*All per user products require an annual contract, except for Essentials, which is available for monthly pricing.
 
 

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