Source: Salesforce Customer Success Metrics Survey, conducted 2015–2017 among 7,000+ customers randomly selected. Response sizes per question vary.
 
 
Small business CRM for up to 10 users
25
/user/month*
(billed annually)
Complete service CRM for teams of any size
75
/user/month*
(billed annually)
MOST POPULAR
Customizable CRM for comprehensive service
150
/user/month*
(billed annually)
Unlimited CRM power
300
/user/month*
(billed annually)
* All per user products require an annual contract.
 
 
 

Thanks to Service Cloud first contact resolution has increased from 78% to 87%”

Carole Edwards, Director of Customer Service