Success Communities

Guided Journeys

Circles of Success Interactive Events

 

12/5/365 online case submission

Response in two business days

 

Trailhead

“Getting Started” online training catalog

 

Plus all the benefits of the Standard Success Plan

 

Success management

Premier Accelerators

Premier Apps

Exclusive webinars

 

24/7 toll-free phone support

Chat support

1-hour initial response for critical issues

Premier developer support

 

Certification prep courses

Role-based, online, and video learning paths

 

Configuration Services

Access to over 90 Accelerators

Exclusive certification practice exams

 

Plus all the benefits of our other Success Plans

 

Dedicated Success Management

Regional Success Management

Technical Account Management

Signature Accelerators

 

Predictive intelligence-based recommendations

Proactive services and monitoring

15-minute initial response to critical cases

Designated Primary Support Engineer

Advanced developer and deployment support

Localized Configuration & Developer Support

ISV partner case coordination

 

Private, on-site workshops **

Seats for instructor-led training **

 
* Premier, Premier+, or Signature Success Plans are required before purchasing any Strategic Services.
** Available and priced through Salesforce University.
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